Operations Manager

WM; Spartanburg (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Company Match

Paid Vacation

401K match

Paid vacation

Holidays

Job summary

A waste management company in Spartanburg seeks an experienced Operations Manager to oversee the onboarding and performance management of frontline employees. This role requires a mix of office and field work and involves ensuring safety practices are in place. Candidates should have an Associate's Degree or relevant experience, a valid Driver's License, and excellent coaching skills. The position offers competitive benefits including health insurance and a retirement plan.

Qualifications

• Must have two years of relevant work experience.
• Successful completion of the WM Route Manager Trainee program is required.
• Must be at least 18 years of age and have a valid Driver's License.
• Must be at least 18 years of age.
• Legally eligible to work in the country where the position is located.
• Driver's License / Valid Driver's License.

Responsibilities

• Onboarding new frontline employees with tools and instructions.
• Provide timely touchpoints with frontline employees for performance.
• Identify improvement opportunities through coaching.
• Mentoring and teaching WM safety practices and the WM Way.
• Performing root-cause investigations for injuries/incidents and ensuring proper documentation.

Skills

Onboarding

Developing

Coaching

Mentoring

Performance Management

Education

Associate's Degree

High School Diploma

Successful completion of the WM Route Manager Trainee program

Job description

Overview

Join to apply for the Operations Manager role at WM. This role is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees. The role supports the Spartanburg site and the WM commercial line of business with a 2:00 AM start time.

Responsibilities

• Onboarding
  
  
  
  • Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
  
  
  • Meet with new frontline employees daily to ensure consistent communication and support of onboarding
  
  
  
  


• Developing
  
  
  
  • Provide timely and consistent touchpoints with frontline employees
  
  
  • Regular review of best practices to enhance daily performance
  
  
  • Focus on understanding and progress of frontline employee career goals
  
  
  
  


• Coaching
  
  
  
  • Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
  
  
  • Actively practice and seek feedback on coaching conversations
  
  
  
  


• Mentoring
  
  
  
  • Lead by example to ensure safety practices are paramount with each employee
  
  
  • Teaching and developing an understanding of the WM Way
  
  
  
  


• Performance Management
  
  
  
  • Conduct root cause investigations for all injuries and incidents, ensuring consistent discipline and retraining
  
  
  • Document and maintain records required by regulatory agencies such as the Department of Transportation
  
  
  • Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate
  
  
  • Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate
  
  
  
  

Qualifications

• Required Qualifications
  
  
  
  • Associate's Degree or in lieu of a degree
  
  
  • High School Diploma (accredited) and two (2) years of relevant work experience
  
  
  • Successful completion of the WM Route Manager Trainee program
  
  
  • Must be at least 18 years of age
  
  
  • Legally eligible to work in the country where the position is located
  
  
  • Driver's License / Valid Driver's License
  
  
  
  

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

WM offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Also a Stock Purchase Plan, Company match on 401K, and more. Our employees also receive Paid Vacation, Holidays, and Personal Days. Benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Job Details

• Seniority level: Mid-Senior level


• Employment type: Full-time


• Job function: Management and Manufacturing