Operations Manager

WM (Waste Management); Norcross (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k) matching

Stock purchase plan

Paid vacation

Holidays

Personal days

Job summary

Waste Management is seeking an Operations Manager Trainee to oversee onboarding, coaching, and performance management for CDL drivers and helpers. This role spends the majority of time in the field with frontline employees, ensuring safety and effective daily operations.

The position emphasizes developing frontline talents, conducting root-cause investigations, and maintaining regulatory records while promoting WM Way values across teams.

Qualifications

• Coaching and developing frontline employees.
• Managing field-based teams and performance.
• Ensuring safety compliance and incident investigations.

Responsibilities

• Onboard and develop drivers and helpers; provide feedback.
• Daily onboarding touchpoints with new frontline staff.
• Maintain timely coaching and performance reviews.
• Review best practices to improve daily performance.
• Support frontline career development and progress.
• Identify opportunities for improvement with frontline staff.
• Model safe work practices and WM Way guidance.
• Lead root cause investigations for injuries/incidents and retraining.
• Document DOT-required records and driver-time compliance.
• Audit route operation docs daily and follow up actions.
• Visit customer sites to assess safety and service options.

Skills

Coaching

Frontline supervision

Safety compliance

Documentation

Education

Associate's degree

High School Diploma

Job description

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

This role is a first line supervisor for our CDL drivers and spends 80% of their time in the field with our frontline.

II. Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire

B. Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

• At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• In addition, we offer a stock purchase plan, company matching on a 401(k), and more.
• Employees also receive paid vacation, holidays, and personal days.
• Please note that benefits may vary by site.