Operations Manager

Radial Inc.; Shepherdsville (KY); Hybrid; USD 65,000 - 92,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid life insurance and disability

401K matching after 6 months

Generous PTO

Educational assistance

Job summary

Radial Inc. is seeking an Operations Manager to lead an on-site operations team focused on inbound, pick/pack, outbound shipments, and inventory control. You will drive lean improvements, manage shifts (including weekends if needed), and coach direct reports to meet KPI targets.

The role emphasizes safety, efficiency, and quality while aligning with client SLA requirements. Strong Excel and data-analysis skills, plus willingness to develop staff, are required.

Qualifications

• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience in creating productivity improvement through continuous improvement efforts.
• Execution focused. Ability to be flexible.
• Must be proficient with Microsoft Office with a strong emphasis in Excel.
• Must have intermediate math skills. Must be able to lift 50lbs.

Responsibilities

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality. Interact with clients on operational topics.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
• Promote and develop a culture of continuous improvement within the value stream.
• Deliver productivity and improvements in line with KPIs.
• Ownership of lean process improvement and CI initiatives.
• Organizes and manages allresources required to improve safety, improve quality, increase customer service andlower cost.
• Ensure all training and skills development programs, along with all SOPswithin the value stream are up to date and maintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs.
• Budget management for value stream.

Skills

Lean / Six Sigma

People leadership

Data analysis

Microsoft Excel

Communication

Education

Bachelor’s degree preferred / HS Degree or GED required

Job description

Operations Manager

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Operations Manager.

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial

Role Summary

The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited to, managing inbound, and, pick/ pack operations, and outbound shipments, and maintaining inventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes.

Responsibilities

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality. Interact with clients on operational topics.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
• Promote and develop a culture of continuous improvement within the value stream.
• Deliver productivity and improvements in line with KPIs.
• Ownership of lean process improvement and CI initiatives.
• Organizes and manages allresources required to improve safety, improve quality, increase customer service andlower cost.
• Ensure all training and skills development programs, along with all SOPswithin the value stream are up to date and maintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs.
• Budget management for value stream.

Qualifications

• Bachelor’s degree preferred / HS Degree or GED required.
• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience in creating productivity improvement through continuous improvement efforts.
• Execution focused. Ability to be flexible.
• Awareness of internal customer requirements.
• Analyze data to identify defects and root cause analysis.
• Identify process opportunities to create growth.
• Performance oriented.
• Strong verbal and written communication skills.
• Ability to establish and or enhance quality control procedures.
• Must demonstrate capacity to learn ALL operational functions.
• Ability to coach, mentor, and motivate direct reports.
• Ability to influence and collaborate with peers and upper management.
• Must be proficient with Microsoft Office with a strong emphasis in Excel.
• Must have intermediate math skills. Must be able to lift 50lbs. Must be able to push or pull carts of up to 100 lbs.

Travel

• This position isnot remote.
• No travel is required.

Benefits

• Opportunities to develop and explore careeradvancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSAfunding
• Family planning coverage, including Fertility & Adoptionbenefits
• 401K matching after 6 months with immediatevesting
• GenerousPTO
• Educational assistance andmore!

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail]. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

We strive to create a welcoming and inclusive workplace where everyone feels respected and valued. Candidates should demonstrate professionalism and a history of building positive, collaborative relationships in the workplace.

Maintaining trust, honesty, and integrity is essential in our relationships with employees, customers, and the communities we serve. Candidates should have a proven record of adhering to compliance standards, upholding data privacy, confidentiality requirements, and demonstrating honesty in all aspects of their work.

Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail]. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Want to join an organization with an inclusive work culture? No need to look any further.

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