Supervisor, Fulfillment Ops

Radial Inc.; Avon (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA funding

401K matching

Generous PTO

Educational assistance

Job summary

Radial Inc. is seeking an Operations Supervisor to oversee warehouse operations, establish KPIs, and drive continuous improvement across shifts.

You will audit processes, support customer service with critical data, and lead a team of associates to meet safety, quality, and productivity standards. The role requires strong analytical skills, leadership, and the ability to manage a fast-paced environment while ensuring regulatory compliance and effective collaboration with cross-functional teams.

Qualifications

• College degree preferred; HS Degree/GED required.
• Experience in warehousing, 3PL, distribution or manufacturing environment is preferred.
• Strong analytical and problem-solving skills.
• Bilingual English/Spanish desired but not required.
• Proficient in MS Word, Excel, and Power Point.
• Knowledge of WMS is desired.
• Must be able to lift 50lbs.

Responsibilities

• Lead and develop Radial direct reports.
• Manage temporary workforce.
• Achieve productivity goals through the Radial Operating Model.
• Maintain a safe and clean work environment.
• Ensure compliance with Safety, OSHA, HazMat, and DOT regulations.
• Provide guidance on daily issues and shift directives.
• Plan and coordinate shift activities to ensure adherence to DC procedures.
• Ensure proper training and skill development for shift personnel.
• Recommend and implement efficiency improvements for productivity.
• Lead special projects and monitor production objectives.
• Reinforce policy and procedure compliance.

Skills

Team leadership

Analytical thinking

Problem solving

Coaching & mentoring

Communication skills

Education

College degree preferred; HS degree/GED required

Tools

MS Word

Excel

PowerPoint

WMS knowledge

Job description

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

We currently have an exciting opening for an Operations Supervisor. Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.

Role Summary

The Operations Supervisor will establish KPIs for each department in the warehouse. Manage all process and product-quality audits. Launch initiatives with teams to improve overall quality. Investigate sensitive cases. Provide Customer Service with crucial information to assist with customer interactions and cases. Supervise the day-to-day activities/mechanisms in accordance with the SOP’s, holding a team of associates accountable to standards of safety, quality, and productivity.

Responsibilities

• Actively contribute to the development of Radial direct reports
• Manage temporary workforce.
• Execute on productivity and daily goals through execution to the Radial Operating Model
• Keep a safe and clean work environment.
• Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat, and DOT
• Responsible for associate level of safety, quality, and productivity performance
• Solve and respond to daily issues.
• Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures.
• Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for outbound activities.
• Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines.
• Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution.
• Implement specific objectives and performance measures for all shift personnel to maximize productivity.
• Lead fulfillment special projects, as needed.
• Accountable for achieving production objectives.
• Monitor all production and personnel statistics and reporting in support of the department's operation.
• Reinforce policy and procedure compliance.
• Participates in the recruiting and selection process.
• Conducts performance reviews and implements corrective action as appropriate.
• Implementing performance improvement plans and disciplinary actions.
• Interacts with peers and related staff across all departments on the implementation of fulfillment strategies.

Qualifications

SHIFTS: Wednesday -Saturday, Monday -Thursday, Monday - Friday ( ALL DAY SHIFT)

• College Degree preferred; HS Degree/GED Required
• Prior experience preferred working in Warehousing, 3PL, Distribution or Manufacturing environment but not required.
• Strong analytical and problem-solving skills
• Proficient in MS Word, Excel, and Power Point
• Bilingual English/Spanish desired but not required.
• Ability to maintain a positive attitude while multi-tasking, managing, coaching, and mentoring teams to be successful and work efficiently in a fast-paced environment.
• Strong process improvement skills (ability to develop and implement processes.
• Must have demonstrated leadership and strong interpersonal skills
• Professional verbal and written communication skills.
• Knowledge of WMS is desired.
• Must be able to lift 50lbs.

Travel

• This position is not remote. Travel is not required.

Benefits

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail]. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.