OPERATIONS MANAGER

Urban Outings Seattle, LLC; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid training

Central Seattle office

Flexible schedule

Referral program reward

Job summary

City Sightseeing Seattle is seeking an Operational Manager to lead the team and fleet, ensuring high-quality guest experiences on daily sightseeing tours and Hop-On Hop-Off operations in Seattle.

The ideal candidate has prior dispatch or transportation experience, strong leadership, and a proven ability to manage schedules, budgets, and regulatory compliance in a fast-paced setting.

Qualifications

• Experience in dispatching and managing a team.
• Knowledge of DOT regulations and commercial vehicle requirements.
• Ability to train, schedule, and supervise Driver Guides.
• Excellent communication and organizational skills.
• Willing to work evenings, weekends, and holidays.

Responsibilities

• Supervise day-to-day operations of the company’s vehicles and Driver Guides.
• Recruit, hire, train, schedule, and report hours for Driver Guides.
• Quality control and coaching of Driver Guides and vehicles.
• Oversee fleet maintenance, fueling, cleaning, and regulatory inspections.
• Forecast and schedule resources, including vehicle assignments.
• Manage operations budget and on-time performance.
• Communicate professionally to resolve issues with staff and guests.
• Complete daily and weekly operations reports.

Skills

Dispatch experience

Leadership

Customer service

Problem solving

Communication

Job description

The premier sightseeing business in Seattle, operating the City Sightseeing Seattle brands, is looking to hire an Operational Manager to effectively lead the team, and fleet of vehicles, to a new level of greatness. As Operation Manager you will work to support, direct, plan, train, organize, dispatch, and monitor the guest experience on daily sightseeing tours and Hop-On Hop-Off operations. The ideal candidate will have prior experience with dispatching and success in managing a team. To ensure success, this individual must be a self-driven problem solver, who thrives in a fast-paced work environment and is a stickler for quality control. The team at City Sightseeing Seattle strive to be best-in-class as creators of unforgettable memories for its guests and is now seeking an operational mastermind who will contribute to accomplishing this aim.

YOUR WORK WILL INCLUDE:

• Supervise, the coordination and execution of the day-to-day operations of the company’s vehicles and Driver Guides to ensure service excellence
• Recruiting, vetting, hiring, training, scheduling, and reporting hours for the Driver Guides while adhering to all legal regulation
• Quality control, coaching and ongoing assessment of the Driver Guides and vehicles to ensure the company’s policies and procedures are delivered
• Oversee all requirements of the fleet, including the daily maintenance, fueling, and cleaning, as well as following all regulatory inspections
• Pro-actively dealing with operational deficiencies and resolving as necessary
• Organize and conduct tasks to ensure safe, clean, cost-effective, and consistent on-time operating performance
• Work within the operations budget to fulfill strategic priorities
• Forecasting and scheduling of all resources, including vehicle assignment to tours
• Communicate professionally to resolve challenges with Driver Guides, colleagues, and guests
• Ensuring completion of daily and weekly operations reports

WHAT WE’LL LOVE ABOUT YOU:

• Prior dispatch or transportation experience (bonus if at a bus or sightseeing company!)
• You have knowledge of Department of Transportation (DOT) regulations, as well as random drug & alcohol test, and commercial vehicle requirements
• Broad knowledge of Downtown Seattle and surrounding areas
• Excellent interpersonal, communication and active listening skills
• You thrive under pressure, are very organized and possess a keen attention to detail
• You are a self-driven, reliable leader who loves to get the best out of your team
• Offers a flexible schedule and welcomes working evenings, weekends, and holidays. Is willing to bank hours to accommodate working more in the busy tourist season, in return for use of the banked hours in low season.
• Have a vehicle and valid driver’s license(bonus for a Commercial Driver’s License)

SOME OF THE AMAZING PERKS WE OFFER :

• You can work 8-10 months a year with excellent earning potential taking winter months off
• Paid training
• A central Seattle office
• Referral program reward – get your rock star professional colleagues to join the team