Transportation Supervisor

Evergreen Goodwill; Seattle (WA); On-site; USD 66,000 - 80,000; Full time

Job summary

Evergreen Goodwill in Seattle is seeking a Transportation Supervisor to lead the Georgetown Operations Center's Transportation Department. You will oversee dispatch operations, route coordination, driver supervision, and daily transportation activities to ensure safe, efficient, and reliable service.

As a working leader, you will operate commercial vehicles when needed, manage CDL/non-CDL staff, ensure DOT/FMCSA compliance, and maintain accurate records and reports while delivering strong

Qualifications

• High school diploma or equivalent.
• Minimum 3 years’ experience supervising CDL drivers and transportation dispatchers.
• DOT and FMCSA knowledge; WA CDL required.

Responsibilities

• Manage and maximize efficiency of the transportation team.
• Adhere to DOT and FMCSA rules; ensure compliance.
• Schedule drivers and dispatchers; coordinate routes and vehicles.
• Maintain attendance records and assist payroll.
• Ensure quality service and conduct QA checks.
• Coordinate with Loss Prevention on security measures.
• Build strong internal and external customer relationships.
• Train staff on safety requirements and procedures.

Skills

Leadership

Dispatch operations

Route coordination

Driver supervision

Customer service

Education

High school diploma or equivalent

Tools

GPS transportation software

Microsoft Word

Excel

Outlook

Job description

Job Title: Transportation Supervisor

Salary Range: $65,500 - 80,000

Location: Georgetown Operations Center, Seattle WA

About the Position

The Transportation Supervisor provides leadership and operational support for the Transportation Department, overseeing dispatch operations, route coordination, driver supervision, and daily transportation activities. This position ensures safe, efficient, and reliable transportation services while supporting customer satisfaction, productivity, and regulatory compliance.

The Transportation Supervisor supervises CDL drivers, non-CDL drivers, and dispatch staff; coordinates driver assignments, routes, vehicles, and transportation resources; and promotes compliance with DOT and FMCSA requirements. As a working leader, the Transportation Supervisor will operate commercial vehicles, including tractor-trailer combinations and box trucks, and perform CDL driving duties as business needs require.

Essential Functions and Responsibilities

Function

• Manage to maximize efficiency and effectiveness of transportation team.
• Adhere to Seattle Goodwill and DOT and FMCSA rules and regulations. Assist with ensuring DOT compliance.
• Use GPS transportation software effectively.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; report any potential hazards or accidents.
• Schedule drivers (CDL Class A, B, and non-CDL drivers) and dispatchers to meet the needs of the business by coordinating daily route schedules, assigning tasks, vehicles used, etc.
• Verify and maintain Transportation attendance records. Prepare bi-weekly payroll for Transportation staff.
• Ensure standards for quality services are met, conduct quality assurance checks, and develop strategies for improvement
• Coordinate security measures including keys, codes and combinations with Loss Prevention.
• Build and maintain internal and external customer satisfaction.
• Maintain accurate and timely transportation, store, and trailer status reports.
• Using excellent customer service skills; establish and maintain effective working relationships with internal and external customers.

• Uphold safe work practices in support of a safety culture through awareness and observation; train and educate employees on safety requirements; report any potential hazards or accidents.
• Other duties as assigned.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Additional Responsibilities

• Demonstrate sound judgment and professionalism while working independently or in team environments.
• Remain calm and effective during stressful or emergency situations.
• Maintain required certifications, training, and professional development.
• Meet established timelines for assigned work and projects.
• Perform other duties as assigned in support of department objectives and organizational needs.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school diploma or equivalent required.
• Minimum 3 years’ experience as a Supervisor of CDL (Class A and B) Drivers and Transportation Dispatchers.
• DOT and FMCSA knowledge.
• Understanding of Commercial Driver's Licensing.
• Specific Skills/Knowledge/Licenses: Current Washington State Driver’s License
• Proficiency with Microsoft Word, Excel, and Outlook. Experience working with Transportation software preferred.
• Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities.
• Possess the ability to concentrate and deal with frequent interruptions.
• Ability to speak, write, and understand English fluently.

Certificates, Licenses, or Registrations

• Current Washington State Driver’s License required and proof of insurance.
• Current Washington StateClass A Commercial Driver’s License (CDL)required.
• Must meet applicable U.S. Department of Transportation (DOT) medical qualification standards.
• Must maintain a valid and acceptable Motor Vehicle Record (MVR).

Computer/Technology Skills

• Proficiency with Microsoft Word, Excel, Outlook, and Teams.
• Experience working with Transportation and Dispatch software preferred.
• Ability to learn new technology and software as related to the job.

Physical Abilities

While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 30-40 pounds and to operate computer systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.