Dispatcher & Operations Associate

Vocon Partners, LLC.; Renton (WA); Presencial; USD 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Health insurance

Vision insurance

Paid time off

Paid training

Referral program

Career growth opportunities across the

Weekly company lunch

Company snacks and drinks

Descripción de la vacante

Gone.com is seeking a reliable Dispatcher and Operations Associate for our Renton logistics team. You will schedule pickups and deliveries, build efficient routes, and keep drivers and customers informed throughout the day while ensuring accurate job records.

The role also involves warehouse support, loading/unloading furniture, and contributing to process improvements. A calm, organized communicator who thrives under pressure will excel in this busy, hands-on environment.

Formación

• > Experience in dispatch, scheduling, logistics coordination, or a similar fast-paced operations role.
• > Strong organization and attention to detail, with the ability to juggle multiple jobs and priorities at once.
• > Strong customer service, communication, and problem-solving skills.
• > Comfortable using computers, smartphones, and scheduling or routing software.
• > Ability to lift and carry heavy objects (100+ lbs) safely when supporting warehouse/moving work.
• > Ability to work flexible hours, including early mornings and weekends.

Responsabilidades

• Dispatch and scheduling: plan pickups/deliveries, confirm details with customers, build efficient routes.
• Customer communication: provide professional updates by phone, text, and email; handle changes and questions.
• Job records and reporting: ensure all records are accurate; share daily updates with management.
• Warehouse and moving support: assist with receiving, staging deliveries, and moving furniture as needed.
• Identify delays or issues and suggest process improvements to optimize scheduling and routing.

Conocimientos

Dispatch & scheduling

Logistics coordination

Customer service

Communication

Problem-solving

Flexibility

Herramientas

Scheduling software

Routing software

Descripción del empleo

Pay: $23.00 – $28.00 per hour, based on experience, plus a $1 – $2 per hour differential for evening and weekend shifts

Job Type: Full-time

Job Summary

Here at Gone.com we are orchestrating the world’s most efficient circular supply chain. We help customers part ways with high quality used furniture, which we then resell online and in our Renton retail store. We are seeking an organized and reliable Dispatcher and Operations Associate to join our logistics team.

As Dispatcher / Operations Associate, you will be the hub that keeps our pickups and deliveries running on time. You will schedule jobs, build and adjust daily routes, keep drivers and customers informed throughout the day, and make sure every job record is accurate. When the day calls for it, you will also lend a hand across the operation: processing and organizing items in our warehouse, staging deliveries, and joining a crew as a mover. The ideal candidate is a calm, clear communicator who loves solving logistics puzzles, stays organized under pressure, and is happy to roll up their sleeves wherever the team needs them.

Duties

Dispatch and scheduling

• Schedule customer pickups and deliveries, confirming dates, time windows, and item details with customers.
• Build efficient daily routes that balance drive time, truck space, crew capacity, and customer time windows.
• Adjust routes in real time for cancellations, add-ons, traffic, and delays, and keep crews updated on every change.
• Track crews throughout the day and make sure jobs are completed on time and in the right order.

Customer communication

• Provide exceptional customer service by phone, text, and email in a professional and courteous manner.
• Send appointment confirmations and reminders, and give customers timely updates when plans change.
• Answer customer questions about scheduling, accepted items, and fees, and elevate issues to management according to company procedures.
• Handle reschedules and cancellations with care, keeping both the customer experience and the day’s route in mind.

Job records and reporting

• Make sure all job, route, and customer information recorded for the day is accurate and complete.2
• Follow up with crews on missing details, declined items, and fees applied on site.
• Share daily updates with management on completed jobs, issues, and opportunities to fill open capacity.

Warehouse and moving support

• Assist with receiving, processing, and organizing incoming items in our warehouse.
• Stage outgoing deliveries so crews can load quickly and accurately.
• Support inventory organization and help keep the warehouse clean, safe, and orderly.
• Join pickup and delivery crews as a mover when needed, loading, unloading, wrapping, and securing furniture so it is protected from damage.
• Take initiative to improve our scheduling, routing, and communication processes, and raise ideas to management.
• Look for patterns in delays, cancellations, and customer feedback, and suggest ways to prevent them.

Qualities

• Stays calm, organized, and solution-focused when plans change quickly
• Makes sound, quick decisions with the information available
• Takes initiative and makes the most of down time
• Is seen as reliable, always following through on commitments
• Takes accountability when mistakes are made
• Sees around corners, and plans ahead
• Practices adaptability and is open to new ways of thinking
• Communicates well and acts with transparency
• Identifies opportunities for improvement and raises ideas to management
• Effectively disagrees and commits, providing support after a decision is made

Experience

Required

• Experience in dispatch, scheduling, logistics coordination, or a similar fast-paced operations role
• Strong organization and attention to detail, with the ability to juggle multiple jobs and priorities at once
• Strong customer service, communication, and problem-solving skills
• Comfortable using computers, smartphones, and scheduling or routing software
• Ability to lift and carry heavy objects (100+ lbs) safely and effectively when supporting warehouse and moving work
• Ability to work flexible hours, including early mornings and weekends, as needed

Preferred

• Previous experience in moving, transportation, or warehouse work
• Knowledge of local routes and navigation tools to optimize delivery times
• Valid driver’s license with a clean driving record
• Experience with route planning or fleet tracking tools
• 401(k)
• Health insurance
• Vision insurance
• Paid time off
• Paid training
• Referral program
• Career growth opportunities across the company
• Weekly company lunch
• Company snacks and drinks

Come join our team at our Renton facility!