Operations Manager

ABM industries; San Diego (CA); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries is seeking an Operations Manager to oversee airport transportation services onsite. This leadership role supervises approximately 25-30 employees during the assigned shift and supports reliable transportation in a fast-paced, 24-hour airport environment.

The role requires CDL, strong leadership, and a focus on safety, scheduling, and client communication. You will collaborate with HR and Safety/Quality teams to ensure service excellence and regulatory compliance.

Qualifications

• 1 year of management experience required.
• High school diploma or GED preferred.
• Valid CDL required; a CDL permit alone does not meet the requirement.
• Airport experience preferred (airport transportation, shuttle operations, or related).
• Experience in high-volume, time-sensitive environments.

Responsibilities

• Oversee policies, systems, and procedures across stations.
• Conduct audits to ensure safety, quality, and regulatory compliance.
• Accommodate client staffing requests as needed.
• Foster relationships with client representatives and visit sites.
• Lead and motivate team to achieve targets.
• Meet financial targets through effective scheduling and time management.
• Collaborate with HR to recruit and retain customer-service driven staff.
• Deliver training programs to ensure passenger care.
• Work with Safety/Quality to implement metric-based safety programs.
• Manage daily schedules and maintain staff levels.
• Coach and discipline employees as needed.
• Ensure safety and security standards are followed across operations.
• Set professional example for the workforce.
• Maintain open communication with supervisors and managers.
• Adhere to ABM policies and procedures.

Skills

Management experience

CDL

Customer service

Communication

Problem solving

Safety compliance

Scheduling

Microsoft Excel

Team leadership

Education

High school diploma or GED

Tools

Microsoft PowerPoint

Job description

Job Description

ABM is seeking an Operations Manager to oversee airport transportation services. This onsite leadership role manages overnight operations, employee and passenger shuttle routes, bus availability, staffing, safety, and client communication.

The Operations Manager will supervise approximately 25-30 employees during the assigned shift and support reliable transportation services in a fast-paced, 24-hour airport environment.

Pay

$ 71,936.00 annually

Benefits

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Recruiting Flyer - Staff & Mgmt

Hours

Graveyard shift Wednesday to Sunday

Responsibilities

• Responsible for administering and/or implementing policies, systems, programs, processes, procedures and/or plans throughout the locations within the station.
• Responsible for audits to ensure compliance with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities.
• Accommodate increased / decreased client staffing requests.
• Foster deep and meaningful relationships with our client representatives. Visit our clients frequently to discuss outstanding issues, concerns, and opportunities.
• Inspire and motivate others to do well.
• Ensure we meet financial targets through effective scheduling and time management.
• Work closely with our human resources team to recruit and retain the most customer service driven workforce in the business.
• Deliver world class training programs that ensure your team members remain attentive to each passenger’s personal needs.
• Work closely with our Safety/Quality team to execute a vigorous metric-based safety, quality, and security program.
• Manage daily schedules.
• Maintain communication with Supervisors to maintain optimum staffing levels.
• Effectively coach, counsel, and discipline employees.
• Work with Safety Quality Manager to ensure the safety and security of the operation.
• Set positive, professional example for workforce.
• Establish and maintain effective communication and working relationships with co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Miscellaneous duties as assigned
• Be able to hold employees accountable while following ABM policies and procedures

Qualifications

• 1 year of management experience required.
• High school diploma or GED preferred.
• Valid Commercial Driver's License (CDL) required; a CDL permit alone does not meet the requirement.
• Prior airport experience required, preferably in airport transportation, passenger service, shuttle operations, airline support, or another airport-based operation.
• Previous supervisory or management experience in a high-volume, time-sensitive, or transportation-focused environment.
• Experience driving or overseeing buses, shuttles, or commercial passenger vehicles preferred.
• Basic computer skills, including email, Microsoft Excel, PowerPoint, spreadsheets, and operational reporting.
• Strong communication, organization, decision-making, problem-solving, and customer-service skills.
• Ability to work evenings, weekends, holidays, and provide flexibility during emergencies or operational disruptions.
• Ability to remain calm, professional, and solutions-oriented in a fast-paced airport environment.
• Must successfully complete required drug testing, federal background screening, fingerprinting, and airport badging requirements.
• OSHA or other safety training preferred but not required.

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case by case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.