Operations Manager

Elmer's Air Conditioning, Electrical, and Plumbing; San Antonio (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Elmer's Air Conditioning, Electrical, and Plumbing seeks an experienced Operations Manager to lead San Antonio HVAC service, maintenance, and installation teams. You will drive operational efficiency, develop field and office staff, and enhance revenue and profitability while maintaining exceptional customer experience.

The role partners with senior leadership to manage workflow, staffing, technician performance, and overall execution across residential and commercial operations.

Qualifications

• Bachelor's degree in Business, Construction Management, or related field preferred.
• 7+ years in HVAC or field service operations with leadership experience.
• Strong understanding of P&L, budgeting, and operational KPIs.
• Experience with ServiceTitan or similar field service management software.
• HVAC licenses (e.g., EPA) and technical competency.
• Excellent leadership, communication, and problem-solving skills.
• Ability to analyze data and translate findings into action.

Responsibilities

• Oversee daily HVAC service, maintenance, installation, and dispatch operations.
• Improve scheduling and workflow to maximize technician productivity.
• Monitor labor utilization, job profitability, and KPIs.
• Develop and improve operating procedures, processes, and standards.
• Support staffing plans, onboarding, and employee development.
• Lead and coach field and office teams; ensure strong communication and teamwork.
• Drive customer experience improvements and maintain service quality.

Skills

Strategic leadership

Team development

P&L management

HVAC operations

ServiceTitan

Data analysis

Budgeting

Education

Business degree

Construction Mgmt

Tools

ServiceTitan

Job description

We are seeking an experienced Operations Manager to lead the daily operations of our San Antonio HVAC service, maintenance, and installation teams.

This role is responsible for improving operational efficiency, developing field and office teams, driving revenue and profitability, maintaining a strong customer experience, and ensuring employees have the tools, processes, and leadership needed to succeed.

The Operations Manager will partner closely with the Senior Operations Leader and broader leadership team to oversee workflow, staffing, scheduling, technician performance, customer experience, and overall execution across residential and commercial HVAC operations.

Key Responsibilities

Operational Leadership

• Oversee daily operations across HVAC service, maintenance, installation, and dispatch support.
• Improve scheduling and workflow to maximize technician productivity and field efficiency.
• Monitor labor utilization, job profitability, callbacks, and operational KPIs.
• Develop and improve operating procedures, processes, and department standards.
• Support staffing plans, workload balancing, and seasonal operating strategies.
• Provide support for after-hours and on-call operations as needed.

Financial and Performance Management

• Monitor revenue, gross profit, labor percentages, and efficiency metrics.
• Support pricing strategies, operating budgets, forecasting, and growth planning.
• Review job costing, overtime, warranty expenses, and inventory controls.
• Identify opportunities to improve profitability and reduce operational waste.
• Partner with leadership to drive department performance and achieve financial goals.

Team Leadership and Development

• Lead field and office personnel across service, maintenance, installation, and dispatch.
• Support hiring, onboarding, training, and employee development.
• Set clear expectations, goals, and accountability standards.
• Conduct performance reviews, coaching conversations, and regular team meetings.
• Partner with department leaders to improve communication and teamwork.
• Foster a culture centered on professionalism, accountability, development, and results.

Customer Experience

• Maintain high standards for customer satisfaction and service quality.
• Support resolution of escalated customer concerns.
• Drive initiatives related to customer retention, online reputation, and reviews.
• Ensure teams consistently meet company expectations for communication, appearance, and workmanship.

Systems and Technology

• Utilize ServiceTitan and other operational systems for reporting, scheduling, and performance management.
• Monitor dashboards and performance trends across key operating metrics.
• Support implementation and optimization of operational technology, reporting, and processes.

Key Performance Indicators

Success in this role will include performance across metrics such as revenue per technician, callback percentage, labor efficiency, average ticket, maintenance conversion rate, install close rate, membership growth, and job profitability or gross margin.

Qualifications

• High school diploma or GED required. Bachelor’s degree in Business, Construction Management, or a related field preferred.
• 7+ years of experience in HVAC or field service operations, including leadership or management experience.
• Strong understanding of P&L management, job costing, budgeting, and operational KPIs.
• Experience with ServiceTitan or similar field service management software.
• Current HVAC Technician and EPA licenses.
• Strong leadership, coaching, and team development skills.
• Ability to analyze operational data and translate findings into action.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced operating environment.

This is an office and field-based leadership role with regular interaction across branch operations, job sites, warehouses, and customer locations.

The position may require occasional evenings or weekends depending on business needs, along with travel to local job sites and operating locations.

What Success Looks Like

The strongest Operations Managers are hands‑on leaders who understand both the financial and people sides of the business. They know how to improve processes, develop strong teams, hold people accountable, solve operational issues quickly, and consistently deliver a great customer experience while driving profitable growth.