Service Manager - HVAC

Strongbuilt-Plumbing-; Albuquerque (NM); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Weekly pay with incentives and bonuses

401(k) retirement with company match

Paid time off (holiday/vacation)

Company events & parties

Health benefits: medical, dental, and

Job summary

STRONGBUILT PLUMBING & AIR (NM) is seeking an HVAC Service Manager to lead the service department, coach technicians, and ensure safe, efficient, high-quality work. The role offers long-term stability and opportunities for growth within a veteran-owned company.

Responsibilities include scheduling, regulatory compliance, KPI tracking, and collaboration with dispatch and customer service to optimize workflow.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Management, or related field preferred.
• 5+ years HVAC service experience, with 2+ years in leadership.
• EPA Section 608 certification preferred; NATE certification preferred.
• Valid driver's license with clean driving record.
• Strong leadership, communication, and customer service skills.
• Proficiency with ServiceTitan or similar field management software preferred.

Responsibilities

• Lead, coach, and mentor HVAC service technicians.
• Oversee daily scheduling, routing, and job assignments.
• Ensure compliance with EPA, OSHA, and local HVAC regulations.
• Collaborate with dispatch and customer service to optimize schedules and job flow.
• Handle escalated customer issues and review estimates, invoices, and technician recommendations for accuracy.
• Track departmental KPIs and monitor job costing, labor utilization, and profitability.
• Prepare reports, forecasts, and recommendations for leadership review.

Skills

HVAC knowledge

Leadership

Communication

Customer service

Problem-solving

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business/Management

Tools

ServiceTitan

Job description

Job Details Job Location: StrongBuilt Plumbing & Air (NM) - ALBUQUERQUE, NM 87107 Position Type: Full Time Salary Range: $50,000.00 - $65,000.00 Base+Commission/month Travel Percentage: Up to 25%

STRONGBUILT PLUMBING & AIR (NM)

Strongbuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year!

Position Summary

As an HVAC Service Manager, you'll lead and manage daily operations for the service department, coaching technicians and making sure every job gets done safely, efficiently, and to a high standard. This leadership position offers real long-term stability and room to keep growing.

Key Responsibilities

• Lead, coach, and mentor HVAC service technicians, conducting team meetings, ride-alongs,
• Oversee daily scheduling, routing, and job assignments, providing technical guidance and troubleshooting support as needed
• Ensure compliance with EPA, OSHA, and local and state HVAC regulations
• Collaborate with dispatch and customer service to optimize technician schedules and job flow
• Handle escalated customer issues and review estimates, invoices, and technician recommendations for accuracy
• Track departmental KPIs and monitor job costing, labor utilization, and profitability
• Prepare reports, forecasts, and recommendations for leadership review

We Offer

• Weekly pay with incentives and bonuses
• 401(k) retirement with company match
• Holiday pay, vacation pay, & paid time off
• Company events & parties
• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance

QualificationsRequirements

Education

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Business, Management, or related field preferred

Experience

• 5+ years of HVAC service experience, with at least 2 years in a leadership or management role
• EPA Section 608 certification preferred; NATE certification preferred

Licenses/Certifications

• Valid driver's license with clean driving record required

Knowledge, Skills, and Abilities

• Strong technical knowledge of HVAC systems, diagnostics, and repair practices
• Proven leadership, coaching, and team-building skills
• Excellent communication, customer service, and problem-solving abilities
• Proficiency with ServiceTitan or similar field/service management software preferred

Physical Demands and Conditions

• Occasional lifting up to 50 lbs, bending, kneeling, and working in confined spaces during field support

Work Environment/Travel

• Frequent field visits and technician ride‑alongs with limited office time
• May require evenings, weekends, or overtime to meet customer and operational demands

Ability to pass background check and drug screenin