Operations Manager

D4C DENTAL BRANDS, INC.; Rockville (MD); Presencial; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

Dentistry for Children - Potomac is seeking an experienced Operations Manager to lead daily practice operations, support team development, and deliver outstanding dental care to children and families.

You will oversee business and administrative functions, drive patient satisfaction, financial performance, and growth, while mentoring staff and ensuring compliance with policies and regulations.

Formación

• Bachelor's degree in Business or related field; equivalent experience may be considered.
• Proven leadership and team development experience to manage a dental practice.
• Strong communication, problem-solving, and decision-making skills.

Responsabilidades

• Oversee practice operations and front/back-office functions to ensure efficient workflows and a positive patient experience.
• Lead, mentor, coach, and develop staff while fostering a collaborative office culture.
• Monitor financial results, revenue growth, expenses, patient retention, and case acceptance to meet goals.
• Partner with HR on recruiting, onboarding, training, and performance management.
• Enhance patient satisfaction, improve access to care, and meet patient experience targets.
• Coordinate with departments to support goals and revenue cycle activities.
• Maintain licenses, credentials, and mandatory company training.

Conocimientos

Leadership

Team development

Communication

Problem-solving

Financial acumen

Organizational skills

Educación

Bachelor's degree in Business or related field

Descripción del empleo

Operations Manager: Dentistry for Children - Potomac

Are you a strong leader who enjoys building a positive team culture, driving practice performance, and creating an exceptional patient experience? Dentistry for Children - Potomac is looking for an experienced Operations Manager to lead daily practice operations, support team development, and help us deliver outstanding dental care to children and their families.

As the Operations Manager, you will oversee the business and administrative functions of the practice, lead and develop team members, and implement processes that support patient satisfaction, team engagement, financial performance, and continued growth. If you thrive in a leadership role and enjoy balancing people, operations, and business results, we would love to meet you!

Key Responsibilities

• Lead Daily Operations: Oversee practice operations, administrative functions, and front- and back-office support to ensure efficient workflows and an excellent patient experience.
• Build a Strong Team: Lead, mentor, coach, and develop staff while fostering a positive, collaborative office culture.
• Drive Practice Performance: Monitor financial results, revenue growth, expenses, patient retention, and case acceptance to achieve established goals.
• Support Hiring and Development: Partner with the Regional Director of Operations and Human Resources on recruiting, hiring, onboarding, training, and employee performance management.
• Enhance the Patient Experience: Promote patient satisfaction, improve access to care, and implement action plans to meet or exceed patient experience goals.
• Strengthen Team Engagement: Conduct regular staff meetings, address employee concerns, manage conflict, and encourage accountability and teamwork.
• Maintain Compliance and Safety: Ensure adherence to company policies, applicable state and federal regulations, workplace safety standards, and required training.
• Coordinate Across Departments: Collaborate with Human Resources, Marketing, Finance, and other teams to support practice goals, documentation, and revenue cycle activities.
• Maintain Credentials and Training: Ensure required licenses and certifications remain current and complete all mandatory company training within established deadlines.

Qualifications

• Bachelor's degree in Business or a related field preferred; a master's degree is a plus. Equivalent relevant work experience may be considered.
• 3-5 years of progressive leadership and practice management experience.
• Demonstrated experience leading, mentoring, coaching, and developing team members.
• Strong communication, problem-solving, critical-thinking, and decision-making skills.
• Solid business acumen, including the ability to manage expenses and drive operational and financial results.
• Excellent organizational skills, with the ability to prioritize responsibilities, coordinate schedules, and manage competing demands.
• Ability to collaborate effectively across departments and build strong working relationships.
• Healthcare management, dental practice management, or customer service leadership experience preferred.

Schedule

Monday - Thursday: 8:00 AM - 5:00 PM

Friday: 9:00 AM - 1:00 PM

Why Join Dentistry for Children?

At Dentistry for Children, you'll have the opportunity to make a meaningful impact by supporting a team dedicated to helping children build healthy habits and achieve a lifetime of great oral health. Bring your leadership skills, business mindset, and passion for developing people to a practice where both patient care and team success matter.