Dental Operations Manager

D4C DENTAL BRANDS, INC.; Potomac (MD); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Dentistry for Children – Potomac is seeking an Operations Manager to lead daily practice operations and support team development while driving patient satisfaction and financial performance. This role balances people, processes, and business results in a pediatric dental setting.

You will oversee administrative functions, collaborate with HR and other teams, and implement initiatives to sustain growth and a positive patient experience.

Qualifikationen

• Bachelor's degree in Business or related field preferred; master’s a plus.
• 3–5 years of progressive leadership and practice management experience.
• Experience leading, mentoring, coaching, and developing team members.
• Strong communication, problem-solving, critical-thinking, and decision-making skills.
• Solid business acumen, including managing expenses and driving operational and financial results.

Aufgaben

• Oversee daily practice operations and administrative functions to ensure efficient workflows and excellent patient experience.
• Lead, mentor, coach, and develop staff while fostering a positive office culture.
• Monitor financial results, revenue growth, expenses, patient retention, and case acceptance to achieve goals.
• Partner with HR on recruiting, onboarding, training, and performance management.
• Promote patient satisfaction, improve access to care, and meet patient experience goals.
• Ensure adherence to policies, regulations, safety standards, and required trainings.

Kenntnisse

Leadership

Team development

Operations management

Financial acumen

Patient experience

Compliance

Cross-department collaboration

Communication

Ausbildung

Bachelor's in Business or related field

Master's degree

Tools

None

Jobbeschreibung

Operations Manager: Dentistry for Children – Potomac.

Are you a strong leader who enjoys building a positive team culture, driving practice performance, and creating an exceptional patient experience? Dentistry for Children – Potomac is looking for an experienced Operations Manager to lead daily practice operations, support team development, and help us deliver outstanding dental care to children and their families.

As the Operations Manager, you will oversee the business and administrative functions of the practice, lead and develop team members, and implement processes that support patient satisfaction, team engagement, financial performance, and continued growth. If you thrive in a leadership role and enjoy balancing people, operations, and business results, we would love to meet you!

Key Responsibilities

• Lead Daily Operations: Oversee practice operations, administrative functions, and front- and back-office support to ensure efficient workflows and an excellent patient experience.
• Build a Strong Team: Lead, mentor, coach, and develop staff while fostering a positive, collaborative office culture.
• Drive Practice Performance: Monitor financial results, revenue growth, expenses, patient retention, and case acceptance to achieve established goals.
• Support Hiring and Development: Partner with the Regional Director of Operations and Human Resources on recruiting, hiring, onboarding, training, and employee performance management.
• Enhance the Patient Experience: Promote patient satisfaction, improve access to care, and implement action plans to meet or exceed patient experience goals.
• Strengthen Team Engagement: Conduct regular staff meetings, address employee concerns, manage conflict, and encourage accountability and teamwork.
• Maintain Compliance and Safety: Ensure adherence to company policies, applicable state and federal regulations, workplace safety standards, and required training.
• Coordinate Across Departments: Collaborate with Human Resources, Marketing, Finance, and other teams to support practice goals, documentation, and revenue cycle activities.
• Maintain Credentials and Training: Ensure required licenses and certifications remain current and complete all mandatory company training within established deadlines.

Qualifications

• Bachelor’s degree in Business or a related field preferred; a master’s degree is a plus. Equivalent relevant work experience may be considered.
• 3–5 years of progressive leadership and practice management experience.
• Demonstrated experience leading, mentoring, coaching, and developing team members.
• Strong communication, problem-solving, critical-thinking, and decision-making skills.
• Solid business acumen, including the ability to manage expenses and drive operational and financial results.
• Excellent organizational skills, with the ability to prioritize responsibilities, coordinate schedules, and manage competing demands.
• Ability to collaborate effectively across departments and build strong working relationships.
• Healthcare management, dental practice management, or customer service leadership experience preferred.

Schedule

• Monday – Thursday, 8:00 AM – 5:00 PM.
• Friday: 9:00 AM – 1:00 PM.

Why Join Dentistry for Children?

At Dentistry for Children, you’ll have the opportunity to make a meaningful impact by supporting a team dedicated to helping children build healthy habits and achieve a lifetime of great oral health. Bring your leadership skills, business mindset, and passion for developing people to a practice where both patient care and team success matter.