Operations Manager

D4C Dental; Potomac (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Dentistry for Children - Potomac is seeking an experienced Operations Manager to lead daily practice operations, support team development, and ensure an outstanding patient experience. You will oversee business and administrative functions, drive financial performance, and collaborate with HR, Marketing, and Finance to align goals.

The role emphasizes leadership, compliance, and cross-department coordination to deliver high-quality pediatric dental care in a welcoming environment.

Qualifications

• Bachelor’s degree in Business or related field preferred; Master’s degree a plus.
• 3–5 years of progressive leadership and practice management experience.
• Experience mentoring, coaching and developing staff.
• Strong communication, problem-solving, critical-thinking and decision-making skills.
• Solid business acumen with ability to manage expenses and drive operational and financial results.
• Excellent organizational skills with the ability to prioritize, schedule, and manage competing demands.
• Ability to collaborate across departments and build strong working relationships.

Responsibilities

• Lead Daily Operations: oversee operations, administrative functions, and front- and back-office support for efficient workflows and a great patient experience.
• Build a Strong Team: mentor, coach, and develop staff while fostering a positive, collaborative culture.
• Drive Practice Performance: monitor financial results, revenue growth, expenses, patient retention, and case acceptance.
• Support Hiring and Development: partner on recruiting, onboarding, training, and performance management.
• Enhance the Patient Experience: promote satisfaction and improve access to care.
• Strengthen Team Engagement: conduct regular staff meetings and address concerns.
• Maintain Compliance and Safety: ensure adherence to policies and regulations and training.
• Coordinate Across Departments: collaborate with HR, Marketing, Finance to support goals and revenue cycle.
• Maintain Credentials and Training: keep licenses current and complete mandatory training.

Skills

Leadership

Mentoring

Communication

Problem-solving

Critical thinking

Decision making

Organizational skills

Cross-department collaboration

Expense management

Financial results

Education

Bachelor’s degree in Business

Master’s degree

Job description

Operations Manager: Dentistry for Children - Potomac

Are you a strong leader who enjoys building a positive team culture, driving practice performance, and creating an exceptional patient experience? Dentistry for Children - Potomac is looking for an experienced Operations Manager to lead daily practice operations, support team development, and help us deliver outstanding dental care to children and their families.

As the Operations Manager, you will oversee the business and administrative functions of the practice, lead and develop team members, and implement processes that support patient satisfaction, team engagement, financial performance, and continued growth. If you thrive in a leadership role and enjoy balancing people, operations, and business results, we would love to meet you!

Key Responsibilities

• Lead Daily Operations: Oversee practice operations, administrative functions, and front- and back-office support to ensure efficient workflows and an excellent patient experience.

• Build a Strong Team: Lead, mentor, coach, and develop staff while fostering a positive, collaborative office culture.

• Drive Practice Performance: Monitor financial results, revenue growth, expenses, patient retention, and case acceptance to achieve established goals.

• Support Hiring and Development: Partner with the Regional Director of Operations and Human Resources on recruiting, hiring, onboarding, training, and employee performance management.

• Enhance the Patient Experience: Promote patient satisfaction, improve access to care, and implement action plans to meet or exceed patient experience goals.

• Strengthen Team Engagement: Conduct regular staff meetings, address employee concerns, manage conflict, and encourage accountability and teamwork.

• Maintain Compliance and Safety: Ensure adherence to company policies, applicable state and federal regulations, workplace safety standards, and required training.

• Coordinate Across Departments: Collaborate with Human Resources, Marketing, Finance, and other teams to support practice goals, documentation, and revenue cycle activities.

• Maintain Credentials and Training: Ensure required licenses and certifications remain current and complete all mandatory company training within established deadlines.

Qualifications

• Bachelor's degree in Business or a related field preferred; a master's degree is a plus. Equivalent relevant work experience may be considered.

• 3-5 years of progressive leadership and practice management experience.

• Demonstrated experience leading, mentoring, coaching, and developing team members.

• Strong communication, problem-solving, critical-thinking, and decision-making skills.

• Solid business acumen, including the ability to manage expenses and drive operational and financial results.

• Excellent organizational skills, with the ability to prioritize responsibilities, coordinate schedules, and manage competing demands.

• Ability to collaborate effectively across departments and build strong working relationships.

• Healthcare management, dental practice management, or customer service leadership experience preferred.

Schedule

Monday - Thursday: 8:00 AM - 5:00 PM
Friday: 9:00 AM - 1:00 PM

Why Join Dentistry for Children?

At Dentistry for Children, you'll have the opportunity to make a meaningful impact by supporting a team dedicated to helping children build healthy habits and achieve a lifetime of great oral health. Bring your leadership skills, business mindset, and passion for developing people to a practice where both patient care and team success matter.