Field Service Manager

Gallman Consulting; Savannah (GA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Gallman Consulting seeks a Technical Service & Field Operations Manager to lead field service activities and coordinate engineering-driven service delivery for a growing North American footprint.

The role oversees installations, commissioning, troubleshooting, and warranty matters, partnering with operations and engineering to ensure top-tier customer support. Occasional travel to customer sites is required as the organization expands manufacturing capabilities.

Qualifications

• 5+ years of technical leadership, field service, engineering, maintenance, or technical operations experience.
• Experience leading customer-facing technical teams or service organizations.
• Experience managing labor, materials, project schedules, and vendor relationships.
• Bachelor’s degree in Engineering, Engineering Technology, or a related field preferred, but equivalent technical leadership experience will be considered.

Responsibilities

• Lead field service technicians and manage service activities.
• Support installations, commissioning, troubleshooting, and warranty matters.
• Coordinate service schedules, labor resources, and project execution.
• Act as a trusted technical resource for customers.
• Partner with operations, engineering, and leadership teams to deliver exceptional service support.
• Travel to customer sites as needed.

Skills

Technical leadership

Field service

Project management

Customer-facing

Labor management

Vendor relations

Education

Bachelor’s degree in Engineering or related field

Job description

Technical Service & Field Operations Manager

Gallman Consulting's client is an international manufacturer expanding its North American presence and seeking a Technical Service Manager to help support the next phase of growth.

Today, the U.S. operation serves as a key assembly and customer support hub, assembling products shipped from the company's global manufacturing network to meet growing North American demand. At the same time, the organization is actively investing in the infrastructure, equipment, and processes necessary to expand into full-scale manufacturing capabilities.

This isn't a future vision. The expansion is already underway.

The facility is currently undergoing significant investment, including the installation of new production equipment, climate-controlled manufacturing environments, upgraded infrastructure, and additional capabilities that will support the long-term transition from assembly operations to a more vertically integrated manufacturing model.

For the right person, this represents a unique opportunity to join a company during a transformational stage and help shape how technical service, customer support, and field operations evolve alongside the organization's growth.

Why This Opportunity is Different:

• Join during a significant expansion phase as the U.S. operation evolves from assembly into increased domestic manufacturing capability
• Work alongside experienced international engineering and technical teams
• Support projects across data centers, marine, industrial, utility, and critical infrastructure markets
• Gain exposure to projects involving some of the world's most recognized technology, electrical, and industrial organizations
• Help shape the future of service operations as the company continues investing in North America

The Role:

You’ll serve as the primary connection between customers, field service resources, and internal operations.

Responsibilities include:

• Leading field service technicians and service activities
• Supporting installations, commissioning, troubleshooting, and warranty matters
• Coordinating service schedules, labor resources, and project execution
• Acting as a trusted technical resource for customers
• Partnering with operations, engineering, and leadership teams to deliver exceptional service support
• Traveling as needed to customer sites as necessary

Who Will Be Successful:

The ideal candidate is technically capable, customer-focused, adaptable, and comfortable operating in a growing environment where priorities can shift quickly.

Professionals who have led technical teams, managed projects, supported customers, coordinated contractors, or overseen service operations within manufacturing, industrial, equipment, infrastructure, power, automation, HVAC, reliability, maintenance, or other technical environments are being considered.

Preferred Qualifications:

• 5+ years of technical leadership, field service, engineering, maintenance, or technical operations experience
• Experience leading customer-facing technical teams or service organizations
• Experience managing labor, materials, project schedules, and vendor relationships
• Bachelor’s degree in Engineering, Engineering Technology, or a related field preferred, but equivalent technical leadership experience will be considered

While this role is located in the Augusta-area region of Georgia, we welcome applications from candidates throughout the Southeast. Relocation assistance may be available based on experience and overall fit.