Field Service Manager

Henry North; Richmond (VA); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Company vehicle with gas card

Expense card

Job summary

Henry North is seeking a Field Service Manager to lead its Richmond/Ashland, VA field service team. The role focuses on people leadership, building a strong culture, and driving results with roughly 80% field time and 20% in office or home.

Manage ~15 technicians and a Team Leader, with a second Team Leader hire planned. The ideal candidate will have proven people‑leadership experience, autonomy, and a results‑driven approach, with willingness to travel locally/regionally.

Qualifications

• Proven people‑leadership experience in service or similar environments.
• Comfortable running an autonomous desk with minimal oversight.
• Forward‑thinking, tactical, and results‑driven.

Responsibilities

• Lead, coach, and develop a team of ~15 field technicians, including a Team Leader.
• Build an ownership mentality across the team and territory.
• Support technicians in the field with tools and local support; assist with dispatch as needed.
• Prioritize people leadership and team development over hands-on work.
• Foster an engaged, empowered team culture and drive measurable results across the territory.
• Deliver a strong customer experience and operate with a forward‑thinking mindset.
• Act as an owner of the service business within the organization.

Skills

People leadership

Autonomy

Results oriented

Job description

Henry North is partnered with an established, 90+ year material handling equipment, forklift, and warehouse automation provider, serving Maryland, Virginia, West Virginia, Washington D.C., and Federal Government clients worldwide, searching for a Field Service Manager to lead its Richmond/Ashland, VA field service team.

The Field Service Manager will lead and develop a team of roughly 15 field technicians, including a Team Leader, acting as an owner of their service business within the organization. This is a people‑leadership role first: the ideal candidate builds culture, empowers autonomy, and drives results, spending roughly 80% of their time in the field and 20% from home or office.

Responsibilities

• Lead, coach, and develop a team of ~15 field technicians, including a Team Leader (a second Team Leader hire is planned).
• Build an ownership mentality across the team — technicians who take responsibility for their territory and accounts.
• Support technicians in the field with tools and local support, and assist with service dispatch as needed.
• Prioritize people‑leadership and team development over hands‑on mechanical work.
• Build and reinforce an engaged, empowered team culture.
• Deliver a strong customer experience and drive measurable results across the territory.
• Operate with a forward‑thinking, tactical mindset.
• Act as an owner of the service business within the organization.

Qualifications

• Proven people‑leadership experience, building, coaching, and empowering teams, valued above technical or mechanical aptitude.
• Comfortable running your own desk with autonomy and minimal oversight.
• Forward‑thinking, tactical, and results‑driven.
• Background leading teams in any service‑oriented industry welcome; open to candidates from outside material handling.
• Based in, or willing to be based in, the Richmond/Ashland, VA area, with the ability to travel locally/regionally.

Compensation & Location

• Salary: $80,000–$85,000 base + Bonus.
• Benefits: company vehicle with gas card and expense card; full benefits packet available on request.
• Location: Richmond/Ashland, VA — hybrid, approximately 80% field / 20% home or office.

Henry North, on behalf of our client, is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need. In the interest of pay transparency, the good‑faith compensation range for this role is included above.