Operations Manager

Infina Health; Reading (Berks County); On-site; USD 70,000 - 90,000; Full time

Job summary

A transportation services provider is seeking an experienced Operations Manager to oversee daily operations across various vehicle services. The role includes managing staff, optimizing route planning, and ensuring compliance with safety regulations. Ideal candidates should have at least 5 years in operations management in transportation or logistics. Strong leadership, compliance knowledge, and operational strategy skills are critical to succeed in this role.

Qualifications

• Minimum of 5 years of experience in operations management within transportation or logistics.
• Strong team management skills are a must.
• Experience with fleet management systems preferred.

Responsibilities

• Oversee day-to-day operations including scheduling and customer service.
• Monitor KPIs to improve operational effectiveness.
• Ensure compliance with local and federal transportation regulations.

Skills

Leadership

Problem-solving

Organizational skills

Communication

Knowledge of transportation laws

Proficiency in Microsoft Office Suite

Education

Bachelor's degree in Business Administration or related field

Tools

Scheduling and dispatching software

Fleet management systems

Job description

We are seeking a highly motivated and experiencedOperations Managerto oversee and optimize daily operations for our passenger transportation services. We operate ambulances, paratransit vans, minivans, sedans, and extended vans across the State of PA. The ideal candidate will be responsible for ensuring efficient, safe, and customer-focused transportation solutions. This role involves managing staff, optimizing route planning, maintaining compliance with transportation regulations, and driving operational excellence.

Key Responsibilities:

• Oversee day-to-day operations, including scheduling, dispatch, fleet management, and customer service.
• Develop and implement operational policies and procedures to enhance service efficiency and safety.
• Monitor and analyze key performance indicators (KPIs) to improve operational effectiveness.
• Ensure compliance with all local, state, and federal transportation regulations.
• Lead and manage transportation staff, including drivers, dispatchers, and support personnel.
• Coordinate vehicle maintenance and inspections to ensure safety and reliability.
• Develop and manage budgets, cost control strategies, and resource allocation.
• Manage profit and loss (P&L) responsibilities, including revenue forecasting, cost analysis, and financial reporting.
• Implement and oversee training programs to improve service quality and regulatory compliance.
• Collaborate with other departments to streamline processes and improve overall company performance.

Qualifications & Requirements:

• Bachelor's degree in Business Administration, Transportation Management, Logistics, or a related field preferred.
• Minimum of5 yearsof experience in operations management within the transportation or logistics industry.
• Strong leadership and team management skills.
• Knowledge of transportation laws, regulations, and best practices.
• Experience with scheduling, dispatching software, and fleet management systems.
• Excellent problem-solving, organizational, and communication skills.
• Ability to work in a fast-paced environment and make quick, effective decisions.
• Proficiency in Microsoft Office Suite and other relevant software tools.
• Valid driver’s license; CDL preferred but not required.