Operations Leader - Hybrid (Financial Services)

Piper Companies; Raleigh (NC); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Paid holidays

Sick leave

Job summary

Piper Companies is seeking an Operations Manager to join a growing organization in the Durham, NC area. This role is hybrid with 3 days on-site per week and requires a proven leader to manage operations within a financial services environment.

Responsibilities include guiding daily activities, mentoring teams, and driving process improvements to enhance efficiency and customer experience. Strong communication and results focus are essential.

Qualifications

• Bachelor's degree required.
• 2+ years of management experience in an operational environment.
• Experience in a call center, insurance, or financial services.
• Strong communication and leadership abilities focused on results.
• Proficiency with reporting tools and performance metrics.

Responsibilities

• Oversee daily operational activities to ensure performance objectives, service levels, and business goals are achieved.
• Lead, mentor, and develop team members while fostering accountability, collaboration and continuous improvement.
• Analyze operational metrics and implement process improvements to boost efficiency, productivity and customer experience.
• Partner with cross-functional departments to support strategic initiatives, projects and growth.
• Ensure adherence to company policies, regulatory requirements, and industry best practices.

Skills

Leadership

Communication

Problem-solving

Performance metrics

Reporting tools

Education

Bachelor's degree

Job description

Piper Companies is seeking an Operations Manager to join a growing organization in the Durham, NC area. This role is hybrid with 3 days on-site per week and requires a proven leader to manage operations within a financial services environment.

Responsibilities include guiding daily activities, mentoring teams, and driving process improvements to enhance efficiency and customer experience. Strong communication and results focus are essential.