Call Center Manager – Ops Leader (Onsite in Durham)

Piper Companies; Durham (NC); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health benefits

PTO

Paid holidays

Relocation assistance

Job summary

Piper Companies is looking for a skilled Call/Contact Center Manager based in Durham, North Carolina. This role involves overseeing call center operations within the insurance and financial services sector.

The ideal candidate will possess a bachelor's degree, managerial experience, and an active North Carolina Life Insurance License. The compensation ranges from $75,000 to $100,000, along with a comprehensive benefits package.

Qualifications

• 3–5 years of managerial experience in a contact center or related field.
• Experience in the insurance or financial services industry.
• Active North Carolina Life Insurance License.

Responsibilities

• Oversee day-to-day operations across various departments.
• Supervise and coach department leaders.
• Manage escalated issues and ensure customer satisfaction.
• Lead hiring efforts and training initiatives.

Skills

Leadership

Communication

Problem-solving

Organization

Relationship management

Education

Bachelor's degree

Job description

Piper Companies is looking for a skilled Call/Contact Center Manager based in Durham, North Carolina. This role involves overseeing call center operations within the insurance and financial services sector.

The ideal candidate will possess a bachelor's degree, managerial experience, and an active North Carolina Life Insurance License. The compensation ranges from $75,000 to $100,000, along with a comprehensive benefits package.