Operations Manager

Shafer Heating & Cooling, LLC; Pittsburgh (Allegheny County); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Shafer Heating & Cooling, LLC in Pittsburgh, PA is seeking an Operations Manager to lead the production department, oversee coordinators and project managers, and drive projects from sale to installation. You will build disciplined, process-driven operations, ensure on-time, on-budget execution, and protect gross profit while delivering a five-star customer experience.

The role requires strong leadership, excellent organizational and communication skills, and the ability to partner with sales to

Qualifications

• Experience leading teams in roofing/home services or construction.
• Proven track record improving operational performance and profitability.
• Experience running production on service management platforms (ServiceTitan/AccuLynx/JobNimbus) or similar.

Responsibilities

• Oversee Install Coordinators, Project Managers, and the production operation.
• Build a disciplined, process-driven production department delivering a five-star customer experience.
• Improve accountability and develop systems to drive revenue and protect gross profit.
• Partner with sales leadership to ensure smooth sale-to-install transitions.
• Identify operational issues early and make quick, informed decisions.
• Manage workflows and scheduling to keep jobs on time and on budget.
• Scale production operations while maintaining quality and profitability.

Skills

Operations leadership

Team leadership

Process optimization

Budget management

Communication

Background check

Tools

ServiceTitan

AccuLynx

JobNimbus

Job description

Department

Operations

Location

Pittsburgh, PA

Compensation

$110,000 - $115,000 / year

Description

A growing residential roofing company is hiring an Operations Manager to run its production department. This is a key leadership role owning daily operations, supporting field teams, and driving projects cleanly from sale to installation. If you build disciplined, process-driven operations and lead people well, this is a chance to own a production operation and scale it.

Key Responsibilities

• Oversee Install Coordinators, Project Managers, and the overall production operation
• Build a disciplined, process-driven production department that consistently delivers a five-star customer experience
• Improve accountability and develop systems that drive revenue production and protect gross profit
• Partner closely with sales leadership to ensure a smooth transition from sale to installation
• Identify operational issues before they become customer problems and make decisions quickly
• Manage workflows and scheduling to keep jobs moving on time and on budget
• Scale the production operation efficiently while maintaining quality and profitability

Skills, Knowledge And Expertise

• Operations leadership experience in roofing, home services, construction, or a related industry
• Proven track record leading teams and improving operational performance
• Experience running production on ServiceTitan, AccuLynx, JobNimbus, or a similar platform, with the ability to learn systems quickly
• Strong organizational, communication, and problem-solving skills
• Comfortable making decisions and holding a team accountable in a fast-paced, growth-oriented environment
• Able to reliably commute to the office; must pass a background check

We Offer

• 401(k) retirement with company match
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off