Operations Manager

Bliss Roofing; United States; On-site; USD 90,000 - 110,000; Full time

Job summary

Bliss Roofing is seeking an Operations Manager to oversee all roofing production from post-sale release through project completion. You will lead production and field operations teams, support subcontracted crews, and drive safety, efficiency, schedule adherence, and quality to our standards.

Based in Clackamas, OR, this hands-on role blends office leadership with field presence, partnering with sales, office staff, and leadership to troubleshoot, improve processes, and deliver exceptional

Qualifications

• 5+ years of roofing, construction, or production management experience.
• Strong leadership, communication, and problem-solving skills.
• Experience managing teams, schedules, and operational priorities.
• Proficiency with ServiceTitan or similar operational software.
• Valid driver's license with clean driving record.

Responsibilities

• Lead daily production operations to ensure jobs are completed safely, efficiently, and to company standards.
• Manage and support production staff, including Install Managers, Production Administrators, warehouse operations, and subcontracted crews.
• Serve as the primary operations point of contact for customers, issue resolution, and overall satisfaction.
• Troubleshoot operational, scheduling, quality, and profitability issues and partner with GM on improvements.
• Collaborate with sales and leadership teams to plan job capacity, scheduling, and operational priorities.
• Hire, onboard, coach, and develop production team members to support operational growth and accountability.
• Lead weekly production meetings and maintain clear communication across field and office teams.
• Oversee ServiceTitan (CRM) workflows, job costing accuracy, operational reporting, and production processes.
• Monitor production metrics and drive efficiency, quality, customer experience, and profitability.
• Ensure warehouse operations, materials, and logistics support seamless project execution.
• Provide hands-on operational support and step into responsibilities as needed to maintain workflow continuity.
• Represent the company at community events, partnership functions, and industry-related activities.
• Ensure compliance with company safety standards, operational procedures, and quality expectations.

Skills

5+ years roofing

Leadership

Communication

Problem solving

ServiceTitan

Tools

ServiceTitan

Job description

Job Description

Job Description

About Us:

Since 1969, Bliss Roofing has built a reputation across Oregon and SW Washington as a trusted, family-run roofing partner. We deliver expert residential and commercial services—including inspections, repairs, and metal or tile installations—handled entirely by our in-house team. With top industry credentials, solid warranties, and a culture focused on quality, reliability, and employee growth, we're committed to excellence in every job. We offer a team-oriented environment with opportunities for career growth, and as we continue to expand, we seek reliable, safety-focused team members to support our operations!

Position Summary

The Operations Manager oversees all roofing production operations from post-sale release through project completion, ensuring jobs are completed safely, efficiently, on schedule, and to company standards. This role leads production and field operations teams, supports subcontracted crews, and drives operational consistency, customer satisfaction, and overall production performance.

The Operations Manager serves as a hands-on operational leader and player-coach, partnering closely with field teams, office staff, and company leadership to troubleshoot issues, improve processes, and support company growth.

This role is focused on operational execution and team leadership not sales, pricing strategy, subcontractor rate negotiations, or company budgeting.

• Location:Clackamas, OR - home base. Role is both in office and in the field leadership in the surrounding territory, going to projects. Company vehicle & gas card provided

Key Responsibilities

• Lead daily production operations to ensure jobs are completed safely, efficiently, and to company standards
• Manage and support production staff, including Install Managers, Production Administrators, warehouse operations, and subcontracted crews
• Serve as the primary operations point of contact for customers, issue resolution, and overall satisfaction
• Troubleshoot operational, scheduling, quality, and profitability issues and partner with GM on improvements
• Collaborate with sales and leadership teams to plan job capacity, scheduling, and operational priorities
• Hire, onboard, coach, and develop production team members to support operational growth and accountability
• Lead weekly production meetings and maintain clear communication across field and office teams
• Oversee ServiceTitan (CRM) workflows, job costing accuracy, operational reporting, and production processes
• Monitor production metrics and drive efficiency, quality, customer experience, and profitability
• Ensure warehouse operations, materials, and logistics support seamless project execution
• Provide hands-on operational support and step into responsibilities as needed to maintain workflow continuity
• Represent the company at community events, partnership functions, and industry-related activities
• Ensure compliance with company safety standards, operational procedures, and quality expectations

Qualifications

Required:

• 5+ years of roofing, construction, or production management experience
• Strong leadership, communication, and problem-solving skills
• Experience managing teams, schedules, and operational priorities
• Proficiency with ServiceTitan or similar operational software
• Valid driver's license with clean driving record

Preferred:

• Experience managing subcontracted installation crews
• Prior experience in roofing production or operations leadership
• Understanding of production metrics, job costing, and operational performance

Schedule & Compensation

• Salary + performance-based bonus opportunities
• Standard M-F business hours with occasional weekends as needed

Pay Range: $90,000 - $110,000 + performance based incentives (dependent on experience)

Job Type: Full-time

FLSA: Exempt, Salary

Compensation & Benefits Disclosure

Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The \"Target Salary Compensation\" listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnin