Operations Manager

Crossroads Courier, Inc.; Phoenix (AZ); On-site; USD 81,000 - 99,000; Full time

Job summary

Crossroads Courier, Inc. in Phoenix is seeking an experienced Operations Manager to lead the Phoenix Division in a fast-paced, 24/7 environment. You will balance people, customers, operations, and financial performance while driving safety, service quality, and profitability.

You'll oversee day‑to‑day operations, develop a high‑performing team, manage budgets, and partner with HR on staffing, training, and growth initiatives, ensuring reliable on‑time delivery for our customers.

Qualifications

• High school diploma or equivalent.
• 5+ years of experience in logistics, transportation, courier operations, or another fast‑paced operational environment.
• 3+ years of management or leadership experience.

Responsibilities

• Lead the Phoenix Operation and align with company goals and standards.
• Develop and execute business plans to improve daily performance and growth.
• Oversee day‑to‑day operations in a fast‑paced courier environment.
• Ensure staffing, scheduling, and coverage to meet customer needs.
• Focus on safety, compliance, service quality, and reliability.
• Recruit, coach, and develop employees in partnership with HR.
• Build a high‑performance team culture focused on accountability and continuous improvement.
• Provide clear direction and hold teams accountable for results.
• Partner on P&L management and financial performance.
• Manage budgets, control costs, and identify profitability improvements.
• Use data to drive decisions and results.
• Maintain client relationships and ensure SLAs are met.
• Lead process improvements and oversee new business launches.
• Be a hands‑on leader when needed and assist with deliveries as required.

Skills

Leadership

People management

Logistics operations

Customer service

Financial acumen

Data-driven

Education

High school diploma or equivalent

Job description

Job Description

Operations Manager – Phoenix Division

• Salary: $90,000 annually
  
• Schedule: Monday–Friday, 8:00 AM–5:00 PM | Nights, weekends, holidays, and on-call rotation as needed
  
• Location: In-office, Phoenix, AZ
  

Crossroads Courier is looking for an experienced, hands‑on Operations Manager to lead our Phoenix Division. This is a high‑impact leadership role for someone who thrives in a fast‑paced, 24/7 logistics environment and knows how to balance people, customers, operations, and financial performance.

As Operations Manager, you will have overall responsibility for the day‑to‑day performance of the Phoenix Division. You’ll lead and develop a team, manage operational and financial results, build strong client relationships, drive continuous improvement, and ensure we consistently deliver exceptional service.

At Crossroads Courier, our culture is built around five core values:

• Customer First – We put our customers at the center of everything we do.
  
• Helping Others – We support our teammates and work together to succeed.
  
• Fun – We believe a positive workplace creates better results.
  
• Trustworthy – We do what we say and take ownership of our commitments.
  
• Commitment to Excellence – We continuously raise the bar for ourselves and our customers.
  

We’re looking for a leader who naturally demonstrates these values and can turn them into action.

What You'll Do

• Lead the Phoenix Operation
  
• Serve as the primary leader for the Phoenix Division, ensuring alignment with company goals, policies, and operational standards.
  
• Develop and execute business plans that improve daily performance, efficiency, and division growth.
  
• Oversee day‑to‑day operations in a fast‑paced courier and logistics environment.
  
• Ensure appropriate staffing, scheduling, and operational coverage to meet customer and business needs.
  
• Maintain a strong focus on safety, compliance, service quality, and operational reliability.
  
• Lead and Develop People
  
• Recruit, coach, mentor, and develop employees in partnership with Human Resources.
  
• Build a high‑performance team culture centered on accountability, collaboration, and continuous improvement.
  
• Provide clear direction, set expectations, and hold team members accountable for results.
  
• Address employee relations and performance issues effectively and professionally.
  
• Partner with the Regional Operations Manager on P&L management and financial performance.
  
• Manage budgets, control costs, and identify opportunities to improve profitability.
  
• Use operational and financial data to make informed decisions and drive results.
  
• Deliver Exceptional Customer Service
  
• Build and maintain strong relationships with clients and key stakeholders.
  
• Ensure customer commitments and service‑level agreements (SLAs) are consistently met.
  
• Identify and resolve operational issues quickly while maintaining a customer‑first mindset.
  
• Improve and Grow the Business
  
• Establish, monitor, and improve key performance indicators (KPIs).
  
• Analyze operational data to identify trends, inefficiencies, and opportunities for improvement.
  
• Lead process improvement initiatives that increase efficiency, service quality, and profitability.
  
• Oversee new business launches, including account implementation and operational integration.
  
• Manage CXT functions such as creating and maintaining rate charts, setting up new accounts, configuring routes, and scheduling recurring orders.
  
• Be a Hands‑On Leader
  
• Step in when needed to support the operation and ensure customers receive their packages when promised.
  
• Flexibility to occasionally make deliveries or assist with operational needs.
  
• Perform other duties as assigned consistent with the responsibilities of the position.
  

What We're Looking For

• Required Qualifications
  
• High school diploma or equivalent.
  
• 5+ years of experience in logistics, transportation, courier operations, or another fast‑paced operational environment.
  
• 3+ years of management or leadership experience.