Operations Manager

MV Transportation, Inc.; Philadelphia (Philadelphia County); Presencial; USD 65.000 - 100.000; Tempo integral

Resumo da vaga

MV Transportation, Inc. seeks an Operations Manager to oversee daily university shuttle operations, guide location teams, and ensure delivery of annual business plans.

The role focuses on achieving on-time performance, driver availability, and strong customer relations within contract parameters. The candidate will lead scheduling, staff mentoring, safety initiatives, and daily communications with location staff and the support team, ensuring compliance with company policies and regulatory

Qualificações

• 1-3 years of management experience in paratransit or shuttle ops.
• Experience with university shuttle ops is a plus.
• Scheduling and personnel management experience preferred.
• Strong written and verbal communication skills required.
• Knowledge of contractual obligations relevant to operations.

Responsabilidades

• Oversee daily university shuttle operations and driver availability.
• Direct the operating locations to ensure policy and contract compliance.
• Maintain on-time performance and customer relations.
• Support safety, training programs and audits.
• Monitor operational metrics and communicate with staff and support teams.

Conhecimentos

Shuttle operations

Scheduling

Staff management

Verbal and written communication

Safety compliance

Descrição da vaga

MV Transportation is seeking an Operations Manager for proposed business who will support and oversee daily university shuttle operations, provide direction to assigned operating locations, and ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for, but not limited to:

Job Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Talent Requirements

• Must have one (1) to three (3) years of management experience in a similar-sized paratransit or shuttle operations environment.
• Exposure to university shuttle operations is an asset.
• The ideal candidate would have experience in scheduling and personnel management, and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers’ activity.
• Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.