Operations Manager

CO004 MV Contract Transportation,Inc; California; On-site; USD 107,000 - 126,000; Full time

Job summary

MV Transportation seeks an Operations Manager to lead the assigned location, ensuring delivery of annual business plans and compliance with all contracts and company policies. You will oversee daily operations, staffing, scheduling, and performance metrics to meet client expectations and regulatory requirements.

The role requires strong leadership, independent work capability, and experience in paratransit operations with proficiency in scheduling and safety programs.

Qualifications

• Must have 1–3 years of management experience in a paratransit environment.
• Experience in scheduling and personnel management and training.
• Strong written and verbal skills; ability to work independently.
• Knowledge of contractual obligations and company policies.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Communicate with location staff and support teams regularly.
• Oversee safety and training programs to ensure compliance.
• Maintain client contact to meet or exceed expectations.
• Conduct periodic departmental audits.
• Review key operational metrics daily/weekly/monthly.
• Adhere to company policies and procedures.
• Participate in labor and employee relations activities.

Skills

Paratransit management

Scheduling

Personnel management

Strong communication

Trapeze

Fast-paced environment

Job description

MV Transportation is seeking an Operations Manager for proposed business to provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for, but not limited to:

Job Responsibilities:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Talent Requirements:

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
• Trapeze experience preferred.
• Experience managing fast paced environment.

Salary Range: $107,000 - $126,000

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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