Operations Manager

Loyal Source; Orlando (FL); On-site; USD 65,000; Full time

Job summary

A leading company in workforce solutions is seeking an Operations Manager to oversee various medical examination categories in Orlando. The role involves managing staff, coordinating logistics, and ensuring compliance and efficiency in service delivery. The ideal candidate will have a strong background in healthcare staffing and possess excellent organizational and interpersonal skills.

Qualifications

• 5 years of relevant experience required.
• Minimum one year in healthcare staffing or similar management.
• Proven success in a team environment.

Responsibilities

• Manage GENMED Travel Examiners and ensure service delivery.
• Coordinate with various staff for efficient scheduling.
• Oversee logistics for medical disability examinations.

Skills

Organizational skills

Multitasking skills

Interpersonal skills

Communication

Teamwork

Education

BA/BS in a related field

Job description

Loyal Source is looking for skilled Operations Managers. This job can be onsite at our corporate office in Orlando, FL or remote.

The Operations Manager – Capacity is responsible for overseeing and managing one of five specific categories: GENMED Travel Examiners, GENMED Travel Examiners and Travel Audiologists, remote psychologists and medical assistants, Ophthalmology/Optometry and Dental Travelers, or coordination of all Priority Cases. This role involves balancing clinic examiner levels, managing scheduling and logistics, and ensuring efficient and compliant delivery of medical disability examinations.

DUTIES AND FUNCTIONS

1. General Management of GENMED Travel Examiners

a. Manage 12-15 Mid-Level GENMED Travel Examiners.

b. Align functions to balance clinic examiner levels.

c. Supplement clinic staff to mitigate turnover.

d. Provide surge support to areas of need.

e. Follow CM SOPs for DBQ backlogs and scorecard reviews.

f. Focus on individual DBQ-level completion.

g. Liaise with recruitment, area managers, clinic managers, and case management.

h. Track LSGS term process early.

i. Utilize ARCGis mapping tools and CM Dashboard.

2. GENMED Travel Examiners and Travel Audiologists

a. Manage 8-10 Mid-Level GENMED Travel Examiners and 4-5 Travel Audiologists.

b. Provide surge support to areas of need and follow CM SOPs.

c. Handle Temp Space locations: identification, negotiation, and coordination.

d. Utilize ARCGis tools for surplus cases out of clinic range.

e. Coordinate VA-directed Claims Clinic events.

f. Monitor CM Dashboard for assigned examiners.

3. Remote Psychologists and Medical Assistants

a. Manage remote psychologists performing telehealth examinations and 3-4 medical assistants.

b. Follow CM SOPs and focus on individual DBQ-level completion.

c. Liaise with recruitment, area managers, clinic managers, and case management.

d. Track LSGS term process early.

e. Utilize ARCGis tools and CM Dashboard.

4. Ophthalmology/Optometry and Dental Travelers

a. Manage Ophthalmology/Optometry and Dental Travelers and 3-4 TBI Examiners.

b. Coordinate with partners, provider liaisons, and LSGS travelers for scheduling and logistics.

c. Manage Telehealth and in-person exams.

d. Utilize ARCGis mapping tools and CM Dashboard to track completions.

e. Work with case management to build schedules that coincide with examiner travel plans.

5. Priority Cases

a. Own coordination of cases involving Terminally Ill, 85 and Older, Homebound, Homeless, Incarcerated, and Remand.

b. Oversee diagnostic network relationships.

c. Manage examiner inquiry process and conduct aging-case deep-dives.

d. Address and correct network provider performance and compliance issues.

EDUCATION AND EXPERIENCE

• BA/BS in a related field.

• 5 years of relevant experience.

PREFERRED REQUIREMENTS

• Minimum one year of experience in healthcare staffing, office management, or a similar healthcare management environment.

• Excellent organizational and multitasking skills.

• Excellent interpersonal skills with the ability to communicate effectively and interact with people of diverse backgrounds.

• Proven success in working in a team environment.

Pay: $65,000/year

About Loyal Source

Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide, with a focus in government healthcare, technical and support services, engineering, and travel healthcare. Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

For more information go to our websitewww.loyalsource.comand follow us on LinkedIn, Facebook & Twitter for other positions currently open.

Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

This contractor and subcontractor abides by the requirements of41 CFR 60-1.4(a),60-300.5(a)and60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.