Operations Manager

Genesis Health Clubs; Olathe (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Training & development

Job summary

Genesis Health Clubs in Olathe, Kansas, is seeking a Front Desk Manager to oversee day-to-day operations. Responsibilities include hiring, training staff, managing guest check-ins, and ensuring high-quality customer service.

The ideal candidate will possess strong customer service skills and experience in cash handling. This role requires someone available to work weekends and evenings, with physical demands including the ability to lift up to 45 pounds and stand for long periods.

Qualifications

• 1-2 years of experience in customer service function required.
• Ability to work well with others and respond to common inquiries or complaints.
• Experience in cash handling and credit card transactions.

Responsibilities

• Manage daily operations of the Front Desk including hiring and training.
• Process guest check-ins and maintain member accounts.
• Drive revenue through retail sales inside the club.

Skills

Customer service skills

Cash handling

Teamwork

Job description

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

This position will be responsible for the day-to-day operations of the Front Desk including hiring, recruiting, scheduling and training new Front Desk employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintaining member accounts and upholding quality customer service.

Duties and Responsibilities

• Manage club follow ups to ensure members are not past due and current
• Executes procedures as outlined by front desk manuals
• Assist Club Manager with all club operations as needed
• Responsible for daily register deposits
• Maintains office supply order
• Responsible for desk inventoryResponsible for submitting product orders
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations
• Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Develop and build a team atmosphere among staff and departments
• Ability to respond to common inquiries or complaints from members
• Attend all social functions within the club
• Participate in group classes and regular exercise

Job Requirements

• Available to work weekends and evenings and holidays
• Ability to work well with others
• Experience in cash handling and credit cards
• 1-2 Years’ experience in customer service function

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 45 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking