Operations Manager

Hodge; East Moline (IL); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Hodge is seeking an Operations Manager to drive warehouse excellence by prioritizing safety, quality, and productivity within a collaborative culture.

You will identify and develop talent, manage the budget, ensure customer satisfaction, and explore opportunities for business growth while upholding our core values of family, integrity, ambition, respect, and balance.

Formación

• Strong leadership and communication skills to motivate and manage a diverse team.
• Proven warehouse management experience with improving operational efficiency.
• Excellent problem-solving and analytical abilities to drive strategy.
• Commitment to safety-first culture and compliance.
• Lean and Six Sigma knowledge is a plus.
• Proficiency in warehouse management software and MS Office.

Responsabilidades

• Define and execute operational strategies aligned with company values.
• Foster inclusive culture and mentor warehouse staff.
• Maintain strong customer relations and timely order processing.
• Create and deliver presentations using KPIs for internal/external audiences.
• Develop and oversee the warehouse budget and cost control.
• Assess new business opportunities and partnerships.
• Plan staffing needs with recruitment and address gaps.
• Collaborate on warehouse optimization with engineering/analytics.
• Ensure safety compliance and promote a safety-first culture.
• Model HODGE values in daily leadership.
• Perform additional duties to support evolving conditions.

Conocimientos

Leadership

Communication

Problem-solving

Analytical thinking

Team management

Educación

Bachelor's degree in business, supply chain, engineering, analytics

Herramientas

Warehouse management software

Microsoft Office Suite

Descripción del empleo

Summary: As the Operations Manager, you are responsible for ensuring the warehouse achieves operational excellence through prioritizing safety, quality, and productivity in a collaborative atmosphere while upholding our core values. In addition, you will identify and develop talent, manage the budget, ensure customer satisfaction, and identify opportunities for business growth.

Essential Duties: Essential job duties for this position include the following items.

Develop and Implement Operational Strategies: Define and execute operational strategies that align with the company's objectives & values, focusing on inclusion, and leading cross-functional discussions to drive the operational direction for analytics, safety, engineering, human resources, finance, material handling, and customer satisfaction.

Culture and Leadership: Foster a positive and inclusive workplace culture that promotes teamwork, accountability, and continuous improvement. Mentor and motivate warehouse staff to achieve their full potential with a focus on key talent development.

Customer Relations: Foster positive relations with customers to understand their requirements and expectations. Ensure orders are processed accurately and on time, addressing any customer concerns promptly. Collaborate with support teams to enhance satisfaction and loyalty.

Develop & Deliver Impactful Presentations: Create and deliver compelling presentations that highlight the company's performance, process improvements, areas of excellence, and opportunities using relevant data and key performance indicators for consumption by internal and external customers.

Budgeting: Develop and oversee warehouse budget, including expenses, labor costs, and capital expenditures. Identify cost-saving opportunities and implement strategies to optimize spending while maintaining service quality.

New/Expanding Business Opportunities: Assess the feasibility and coordination of new business opportunities, including expansions, additional product lines, or partnerships. Collaborate with executive leadership to develop strategies for business growth.

Adequate Staffing: Regularly communicate with recruitment to understand current and future staffing needs. Providing input and insights into workforce planning. Monitor staffing, identify gaps, and work proactively with cross-functional teams to close the gaps.

Engineering and Analytical Excellence: Collaborate with the operational excellence team to develop and implement innovative solutions for warehouse optimization. Stay up to date with the latest advancements in warehouse technology and automation.

Safety and Compliance: Ensure a safe working environment by upholding safety protocols and promoting a safety-first culture among all employees. Partner with safety team to stay up to date with industry regulations and compliance requirements, ensuring the warehouse operates within legal boundaries.

Demonstrate HODGE Values: Model HODGE core values of Family, Integrity, Ambition, Respect, and Balance. Uphold, support, and promote all company policies and procedures. Demonstrate that success comes from treating people like family.

Additional Duties: Perform tasks assigned to support dynamic changes in business conditions.

Qualifications

Qualifications: To perform this job successfully, the Operations Manager must be able to perform each essential duty satisfactorily. The following requirements are representative of the minimum knowledge, skill, and ability required.

Education/Experience:

Strong leadership and communication skills, with the ability to motivate and manage a diverse team.

Proven experience in warehouse management with a record of accomplishment of improving operational efficiency.

Exceptional problem-solving and analytical skills to develop and drive warehouse strategy.

Commitment to promoting a positive workplace and safety-first culture.

Knowledge of Lean and Six Sigma principles as a plus.

Intermediate proficiency in using warehouse management software and Microsoft Office Suite.

Bachelor's degree in business, supply chain, engineering, analytics or related field or equivalent work experience.

Position Type

Full-time

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