Operations Manager

Exos; New York (NY); On-site; USD 53,000 - 90,000; Full time

Job summary

A leading company in wellness and fitness services is seeking an Operations Manager to oversee daily operations, collaborate with various teams, and enhance program strategies. The ideal candidate will have a Bachelor's degree and experience in corporate wellness. This role offers a comprehensive benefits package and opportunities for growth.

Benefits

Health Insurance

Life and Disability Benefits

401(k) Plan

Paid Time Off

Qualifications

• Minimum of two years of experience in corporate wellness or program management.
• Proficiency in program development and implementation.

Responsibilities

• Manage day-to-day operations of all programs.
• Coordinate with internal teams to enhance program strategy.
• Develop performance and operational metrics.

Skills

Collaboration

Problem Solving

Detail Focused

Time Management

Education

Bachelor’s degree in Health and Wellness, Business, or related field

Tools

Microsoft Office

Job description

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• Develop, coordinate, manage and maintain the day to day operations of all programs
• Work collaboratively with internal Performance, Marketing, Product, Innovation and Nutrition teams to enhance the program, develop strategy and support execution of these initiatives
• Participate in meetings with the client, review of metrics, collaborate on strategic initiatives, communications and decision makings within the program
• Develop performance and operational metrics and deliver reporting reviews along with internal Research and Analytics team
• Coordinate with Performance Team to implement program and system changes, introduction of new products or services and handle escalations throughout the program
• Responsible for maintaining knowledge on all our internal products and programs, and being able to implement updates into the program
• Maintain a relationship with the client, and their operations team, participate and organize meetings, communicate daily/weekly with the client team
• Assist in the management and implementation of internal and external systems and vendors
• Assist in the integration with the clients’ vendors as part of a global strategy
• Management and point of escalation for the Client Services Center and Client Services Representative
• Manage appropriate program budgets, staffing allocation and execution of services within defined scopes of work
• Proactive identification of problems, inefficiencies and subsequent solution planning
• Desire to be successful and work as part of a team
• Other tasks as assigned
  
  

Job Summary:

Responsibilities:

• Develop, coordinate, manage and maintain the day to day operations of all programs
• Work collaboratively with internal Performance, Marketing, Product, Innovation and Nutrition teams to enhance the program, develop strategy and support execution of these initiatives
• Participate in meetings with the client, review of metrics, collaborate on strategic initiatives, communications and decision makings within the program
• Develop performance and operational metrics and deliver reporting reviews along with internal Research and Analytics team
• Coordinate with Performance Team to implement program and system changes, introduction of new products or services and handle escalations throughout the program
• Responsible for maintaining knowledge on all our internal products and programs, and being able to implement updates into the program
• Maintain a relationship with the client, and their operations team, participate and organize meetings, communicate daily/weekly with the client team
• Assist in the management and implementation of internal and external systems and vendors
• Assist in the integration with the clients’ vendors as part of a global strategy
• Management and point of escalation for the Client Services Center and Client Services Representative
• Manage appropriate program budgets, staffing allocation and execution of services within defined scopes of work
• Proactive identification of problems, inefficiencies and subsequent solution planning
• Desire to be successful and work as part of a team
• Other tasks as assigned
  
  

The Ideal Candidate would have:

• Bachelor’s degree in Health and Wellness, Business, or related field
• Minimum of two years of experience in corporate wellness, total population health or program management experience
• Proficiency in program development, implementation and ongoing management
• Ability to work both independently and as part of a team with innovation, collaboration and initiative
• Detail focused, able to work under pressure and prioritize multiple tasks
• Limited travel (5-15%) required
• Strong computer skills, including Microsoft Office and ability to quickly learn internal software systems
• Excellent organizational and time-management skills
  
  

Per pay transparency requirements, the compensation for this position ranges from $53,000/year to $90,000/year. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).

Who We Are

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.

Learn more here:

• EEO is the Law
• EEO is the Law Supplement

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Wellness and Fitness Services

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