Pediatric Urgent Care - Operations Manager (Bayside, NY)

PM Pediatric Care; New York (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

A leading healthcare provider seeks an Operations Manager for their pediatric urgent care locations in New York. This full-time role combines clinical and administrative duties, requiring strong leadership and organizational skills. The ideal candidate will enhance operational excellence and ensure high-quality patient care. Responsibilities include managing staff, overseeing site operations, and maintaining clinical standards. Competitive salary range of $70,000 to $85,000 based on experience.

Qualifications

• Clinical experience preferred, especially in urgent care.
• 3-5 years of healthcare managerial experience.

Responsibilities

• Manage day-to-day operations of multiple pediatric urgent care locations.
• Ensure staff utilizes best practices for clinical excellence.
• Responsible for inventory management and site finances.

Skills

Communication

Organizational Skills

Analytical Skills

Education

Healthcare Managerial Experience

Tools

MS Office Suite

Office 365

Job description

Pediatric Urgent Care - Operations Manager (Bayside, NY)

Pediatric Urgent Care - Operations Manager (Bayside, NY)

6 days ago Be among the first 25 applicants

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Summary

The Operations Manager is responsible for the day-to-day management of multiple pediatric urgent care locations. They will partner with Regional Operations Directors and Regional Medical Officers to create and maintain the highest level of clinical and operational excellence in their locations. This is a full-time role with both clinical and administrative responsibilities. This is not a remote or hybrid position and requires onsite presence and accountability. Additionally, the Operations Managers will be responsible for being the Administrator On-Call for the region on a rotating basis dependent on the size of the region. The Operations Manager should excel at identifying challenges in the sites and creating innovative workflows and solutions to ensure that the site meets key performance indicators.

Description

Employee Management

• Provide a consistent on-site managerial presence to coach staff, encourage teamwork, and enhance site communications.
• Recruit, interview, and hire Clinical Support Staff (CSS).
• Coordinate and assist with onboarding and training for CSS and Provider staff.
• Create and manage CSS schedules and coordinate with regional leadership to maintain staffing levels. Coordinate coverage for shifts that are understaffed.
  
  

Quality and Safety

• Ensure that staff are utilizing best practices and tools for maintaining clinical excellence.
• Ensure resolution of quality/safety concerns through submission, review, escalation, and coordination. Identify and implement solutions/improvements, and document meaningful follow-up in the safety reporting system.
• Review and respond to data, partnering with central support team and regional leadership team to ensure consistent delivery of safe, high-quality care. Intervene, escalate, and engage support to address low performance.
  
  

Site Management

• Responsible for inventory management including ordering and inventorying supplies, reviewing, and submitting invoices to accounts payable, monitoring backorders and recalls, and coordinating medical equipment inspections.
• Ensure facilities maintenance including surveying sites for repairs, entering tickets via facilities maintenance system, arranging onsite presences for repairs, tracking annual inspections (i.e., fire extinguishers inspections, etc.).
• Ensure facility safety and security by preventing and addressing concerns and coordinating access for staff and contractors.
• Account for site finances, including making bank deposits and performing weekly reconciliation, managing petty cash, and submitting batch and expense reports.
  
  

Marketing

• Commit or delegate approximately 5-6 hours per week to local marketing initiatives.
• Establish and maintain a local outreach calendar, put together swag bags, distribute collateral, research local events, plan hosted events, etc.
• Attend and secure staff to attend local events to spread awareness and represent their urgent care center(s).
  
  

Clinical Duties

• Clinical requirement of 48 hours/4-week block.
• Maintain clinical licensure and training as required by clinical role.
  
  

Qualifications

Qualifications

• Clinical experience preferred. Urgent Care experience is preferential.
• Pediatric experience preferred.
• Healthcare managerial experience of 3-5 years.
• Proficiency in MS Office Suite and Office 365.
• Excellent written and verbal communication skills while remaining tactful.
• Strong organizational skills
• Strong analytical skills
  
  

Compensation

$70,000 - $85,000

The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

EEO Statement

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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