Operations Manager

Raising Cane's; New York (NY); On-site; Full time

Job summary

Raising Cane’s is seeking an Operations Manager to support the Restaurant Leader in maintaining operational excellence and upholding the company's standards. The role involves managing restaurant functions, ensuring customer satisfaction, and leading staff effectively in a fast-paced environment.

Benefits

Medical, Dental, Vision & Pharmacy Benefits

401(k) With Employer Match

Tuition Reimbursement

Weekly Pay

Paid Time Off & Sick time

Casual Work Attire

Qualifications

• 3+ years of restaurant or retail management experience.
• New restaurant opening experience preferred.

Responsibilities

• Executes restaurant operations functions and manages cash handling.
• Enforces Raising Cane’s policies and standards.
• Provides exemplary customer service.

Skills

Detail-oriented

Organized

Analytical

Communication

Self-driven

Flexible

Energetic

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

Job Description

Company Description

Initial hiring pay range (based on location, experience, etc.): $26-27.50 / hour + monthly restaurant bonus

At Raising Cane’s Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.

Benefits offered for all Full-time Restaurant Managers:

• Medical, Dental, Vision & Pharmacy Benefits
• Dependent Care & Healthcare Flexible Spending Accounts
• Company-provided Life and Disability insurance
• Hospital Indemnity, Accident and Critical Illness
• 401(k) With Employer Match (age 21 & older)
• Access to financial advisors for budget and retirement planning
• One Pass Gym Membership Program
• Tuition Reimbursement
• Crewmember Assistance Program
• Pet Insurance

Perks & Rewards for Restaurant Managers:

• Weekly Pay!*
• Competitive pay + monthly bonus
• Paid Time Off & Sick time
• 8 paid Holidays a year**
• Early closure for company events
• Casual Work Attire
• Perkspot Employee Discount Programs
  • *Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly.
  • **Some locations may vary

Job Description

Your Role at Raising Cane’s:

The Operations Manager is responsible for supporting the Restaurant Leader in leading operational excellence of the restaurant and upholding Raising Cane’s standards and culture in all areas of restaurant operations.

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.

Your Impact and Responsibilities:

• Purpose of the position:
  • Executes restaurant operations functions
  • Acts as manager on duty and opens and closes the restaurant
  • Manages cash handling and ensures accountability
• General to the role:
  • Enforces Raising Cane’s policies and standards
  • Executes shift management meeting Raising Cane’s operations and safety standards
  • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
  • Deploys crewmembers during a shift
  • Provides exemplary customer service
  • Utilizes reward and recognition program for the crewmembers in the restaurant
  • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
  • Ensures cleanliness of the restaurant and ensures the facility is in good working order
  • Completes other duties as assigned

Qualifications

Requirements for Success:

• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills
• Able to work effectively and efficiently both independently and collaboratively
• Able to recognize and analyze problems, set goals, create plans and convert plans into action to solve problems
• Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
• Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
• Must complete all required Raising Cane’s company training programs
• 3+ years of restaurant or retail management experience
• New restaurant opening experience preferred
• Must be 18 years of age or older
• High school diploma or equivalent preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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