Operations Manager

Floor & Decor Holdings Inc.; Nanuet (NY); On-site; Full time

Job summary

A leading company in home improvement is seeking a Store Manager to oversee operations, ensure exceptional customer service, and drive profitability. The ideal candidate will have extensive retail management experience and strong leadership skills. Responsibilities include managing store operations, training staff, and maintaining safety standards. Join a dynamic team and contribute to a thriving retail environment.

Qualifications

• 3-5 years retail management experience required.
• Ability to manage high-volume, complex locations.

Responsibilities

• Oversee all aspects of store operations and ensure customer satisfaction.
• Manage inventory and supervise cash handling practices.
• Train and develop staff while maintaining operational standards.

Skills

Communication

Customer Service

Management

Job description

Pay Range

$20.99 - $40.41

Purpose
This position is responsible for all aspects of store operations, including providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and associate education. Ensures the store is a safe workplace and provides a safe shopping experience while maximizing company profitability by managing store operations.

Major Responsibilities

• Operations management, including reviewing profit and loss statements to identify areas for improvement
• Utilize computer and point of sale systems for inventory management and cycle counts
• Maintain inventory integrity through supervision of cycle counts and inventory processes
• Assist the General Manager with HR issues and loss prevention
• Supervise cash handling practices and communicate with the finance department
• Coordinate facility management for safety and security
• Help stay within budget and drive profitability
• Ensure brand and operating standards are met or exceeded
• Maintain store presentation standards

Customer Service

• Support and model excellent customer service
• Engage customers during pickup and checkout
• Handle claims and duties as MOD
• Ensure adequate staffing during peak times
• Interface with corporate headquarters

Administrative

• Record and report inventory, HR, and cash records
• Manage web orders and shipments
• Assist with operational budgets and merchandising resets
• Maintain OSHA logs and manage W/C matters

Warehouse/Logistics

• Supervise truck scheduling and logistics
• Assist with customer pickups and storage audits
• Participate in sales resets with warehouse team

Management

• Review and assess associate performance
• Train and develop staff
• Ensure adherence to policies and procedures
• Manage direct reports and address performance issues
• Support scheduling, hiring, and payroll processes
• Be available to open/close the store as needed
• Perform other managerial duties as necessary

Minimum Eligibility Requirements

• 3-5 years retail management experience
• Ability to manage high-volume, complex locations
• Proactive, self-starting attitude
• Proficiency in recruiting, hiring, and training
• Excellent communication and interpersonal skills
• Ability to exercise discretion and adapt quickly
• Strong customer service skills and ability to work under pressure

Working Conditions

• Occasional travel, including air and car
• Exposure to warehouse environment and moving vehicles; noise level varies

Physical/Sensory Requirements

• Lift and move objects weighing up to 60 pounds
• Frequent use of hands and fingers, standing, walking, reaching, climbing, and stooping