Operations Manager

DAISY DIAZ SECURITY CONSULTING INC; New York (NY); Ibrido; USD 90.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Competitive salary

Free uniforms

Advancement opportunities

Paid time off

Training & development

Descrizione del lavoro

Daisy Diaz Security Consulting Inc. (DDSC Inc.) is seeking an experienced Operations Manager to oversee daily operations, supervise security personnel, and manage client accounts in New York, NY. The role emphasizes leadership, process optimization, and regulatory compliance. The ideal candidate balances strategic planning with hands-on oversight to deliver exceptional client service.

This is a full-time, on-site role with some flexibility for remote work.

Competenze

• Bachelor's degree preferred; equivalent professional experience considered.
• 3–5 years in operations/security management or similar leadership role.
• Knowledge of NY security regulations and licensing.

Mansioni

• Direct and oversee daily security operations across multiple client locations.
• Develop and maintain SOPs to improve efficiency.
• Monitor performance against KPIs and prepare reports for leadership.
• Oversee staffing, scheduling, onboarding, and training.
• Ensure compliance with client contracts and NY regulations.

Conoscenze

Leadership

Operations management

Scheduling

Regulatory compliance

Communication

Analytical thinking

Formazione

Bachelor's degree in Business Administration / Operations Management / Criminal Justice

Strumenti

Microsoft Office

Google Workspace

Workforce management platforms

Descrizione del lavoro

Benefits

• 401(k)
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

OPERATIONS MANAGER

Daisy Diaz Security Consulting Inc. (DDSC Inc.)

Location: New York, NY

Employment Type: Full-Time

Department: Operations

Reports To: President

Benefits & Perks

• Competitive Compensation
• Paid Time Off (PTO)
• Professional Development and Career Advancement Opportunities
• Supportive and Collaborative Work Environment

Position Summary

Daisy Diaz Security Consulting Inc. (DDSC Inc.) is seeking an experienced, highly organized, and results-driven Operations Manager to oversee and strengthen the company's daily operations.

The Operations Manager will play a critical leadership role in supervising security personnel, managing client accounts, optimizing operational procedures, and ensuring compliance with New York State security industry regulations.

The ideal candidate is a proactive problem-solver with exceptional leadership capabilities, strong organizational skills, and demonstrated experience managing personnel and operational processes within a fast-paced environment.

This position requires an individual who can balance strategic planning with hands‑on operational oversight while maintaining the company's commitment to professionalism, accountability, and exceptional client service.

Key Responsibilities

Operational Management & Leadership

• Direct and oversee daily security operations across multiple client locations.
• Develop, implement, and maintain standard operating procedures (SOPs) to improve operational efficiency.
• Establish measurable operational objectives and monitor departmental performance.
• Identify operational challenges and implement timely, effective solutions.
• Provide regular operational reports and recommendations to executive leadership.

Personnel Management & Scheduling

• Supervise security personnel, site supervisors, and designated field staff.
• Oversee employee scheduling, shift coverage, attendance, and staffing requirements.
• Coordinate employee onboarding, site assignments, orientation, and required training.
• Conduct employee performance evaluations and address performance or disciplinary concerns in accordance with company policies.
• Maintain accountability for professional conduct, appearance, uniform compliance, and adherence to client‑specific protocols.
• Ensure accurate submission and verification of employee timesheets.

Client Relations & Contract Management

• Maintain professional relationships with existing clients and serve as a primary point of contact for operational concerns.
• Conduct periodic site visits and quality assurance inspections.
• Respond promptly to client complaints, staffing concerns, and service‑related incidents.
• Ensure security services are delivered in accordance with contractual obligations and established client expectations.
• Assist executive leadership with client retention and operational expansion initiatives.

Compliance & Risk Management

• Ensure compliance with applicable New York State Department of State regulations and relevant labor and employment requirements.
• Monitor security guard licensing, registrations, training certifications, and required renewals.
• Maintain accurate operational documentation, personnel records, incident reports, and compliance records.
• Oversee incident response procedures and elevate significant matters to executive leadership.
• Promote workplace safety, professionalism, and adherence to company policies.

Financial & Administrative Oversight

• Assist in preparing operational budgets, monitoring expenses, and identifying opportunities for cost reduction.
• Review staffing levels, overtime expenditures, and labor utilization to support profitability.
• Analyze operational data and key performance indicators (KPIs).
• Coordinate with payroll and administrative personnel to resolve discrepancies.
• Maintain accountability for company‑issued equipment, uniforms, inventory, and other operational assets.

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, Criminal Justice, or a related discipline preferred; equivalent professional experience will be considered.
• Minimum of 3–5 years of experience in operations management, security management, or a comparable leadership position.
• Previous management experience within the private security industry strongly preferred.
• Working knowledge of New York State security guard licensing and regulatory requirements.
• Demonstrated ability to supervise personnel across multiple locations.
• Strong understanding of scheduling, workforce management, operational budgeting, and performance monitoring.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and problem‑solving abilities.
• Proficiency with Microsoft Office, Google Workspace, and employee scheduling or workforce management platforms.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Flexibility to address urgent operational matters outside standard business hours when necessary.

Preferred Qualifications

• Experience managing security operations within schools, commercial properties, retail establishments, or other contracted security environments.
• Familiarity with employee onboarding, payroll verification, and security training requirements.
• Experience conducting site inspections, investigating incidents, and implementing corrective action plans.
• Proven ability to improve workforce accountability, operational efficiency, and client satisfaction.

Performance Expectations

• Maintain consistent and reliable staffing coverage.
• Ensure personnel and operational regulatory compliance.
• Reduce unnecessary overtime and scheduling inefficiencies.
• Maintain accurate and timely operational records.
• Resolve client concerns professionally and efficiently.
• Improve employee accountability, retention, and performance.
• Support sustainable company growth and profitability.

Daisy Diaz Security Consulting Inc. is committed to maintaining a professional, reliable, and accountable workforce.

Flexible work from home options available.