Director of Security Operations

Sunstates Security; New York (NY); On-site; USD 90,000 - 124,000; Full time

Benefits offered by this job

Weekly pay

401k with company match

Medical, dental & vision benefits

Paid time off

Tuition reimbursement

Job summary

Sunstates Security is hiring a Director of Security Operations for its New York City regional operations. The Director oversees overall operational management of a security guarding book of business, guiding day-to-day operations, client relationships, personnel management, process execution, and service delivery.

The role requires regular travel to client locations; salary ranges from $90,000 to $124,000 with DOE. Join a growing team committed to excellence and employee development.

Qualifications

• Retired NYPD officer with managerial or supervisory experience preferred.
• Armed NY Guard License with unrestricted carry license and retired credentials.
• Proven operational leadership and management experience.
• Experience in the security guarding industry preferred.
• Demonstrated ability to manage personnel, client relationships, and multiple operational priorities.
• Proficiency in Microsoft Office Suite.
• Strong understanding of field operations, personnel management, and service delivery.
• Ability and willingness to travel between client locations.

Responsibilities

• Maintain full operational responsibility for an assigned security guarding book of business and oversee day-to-day operations.
• Provide hands-on leadership and oversight of operational personnel and supporting functions.
• Manage and approve hiring and termination decisions in coordination with Human Resources.
• Lead in planning, execution, and problem resolution to meet client expectations.
• Maintain strong client relationships through regular communication and visits.
• Direct security officer communications, coaching, training, and performance expectations.
• Attend new account start-ups, client meetings, site inspections, and operational walk-throughs.
• Monitor service delivery and ensure client requirements and company standards are met.
• Identify operational challenges and implement practical solutions using best practices.
• Document all operational activities, incidents, and corrective actions in the company database.
• Collaborate with Directors, HR, and senior management on objectives and initiatives.
• Participate in weekly Directors’ meetings and contribute to planning.
• Provide ongoing support to field personnel to maintain professionalism and accountability.

Skills

NYPD experience

Operational leadership

Security industry experience

People & client management

MS Office

Field operations expertise

Travel readiness

Tools

MS Office

Job description

Job Description And Responsibilities

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Job Description

Sunstates Security is hiring a Director of Security Operations for its New York City-based regional operations. The Director of Operations is responsible for the overall operational management of an assigned security guarding book of business. This position provides leadership and oversight of day-to-day operations, client relationships, personnel management, process execution, and service delivery.

The Director of Operations serves as a key point of contact for clients and operational staff, ensuring that customer service standards are consistently met, issues are promptly resolved, and company policies and best practices are effectively implemented.

This is a field-based position requiring regular travel to client locations and active engagement with security personnel and customers. This position offers a salary range of $90,000 - $124,000. * Salary is DOE

Essential Responsibilities

• Maintain full operational responsibility for an assigned security guarding book of business within the company’s portfolio.
• Provide hands-on leadership and oversight of operational personnel and supporting functions.
• Manage and approve employee hiring and termination decisions in coordination with Human Resources.
• Provide leadership in company planning, operational execution, and immediate problem resolution.
• Establish and maintain strong working relationships with clients through regular communication and weekly client visits.
• Direct security officer communications, coaching, training, and performance expectations.
• Attend new account start-ups, client meetings, site inspections, and operational walk-throughs.
• Monitor service delivery and ensure client requirements and company standards are consistently met.
• Identify operational challenges and implement effective, practical solutions using sound judgment and industry best practices.
• Ensure all operational activities, incidents, corrective actions, and other required information are accurately documented in the company’s information database.
• Work collaboratively with other Directors, Human Resources, and senior management to achieve company objectives.
• Participate in weekly Directors’ meetings and contribute to company-wide operational planning and initiatives.
• Provide ongoing support and direction to field personnel to maintain high levels of professionalism, accountability, and customer service.

Job Requirements

Qualifications and Skills

• Retired NYPD officer with prior managerial or supervisory experience within the New York City Police Department strongly preferred.
• Armed NY Guard License with unrestricted carry license and retired credentials.
• Proven operational leadership and management experience required.
• Experience in the security guarding industry strongly preferred.
• Demonstrated ability to manage personnel, client relationships, and multiple operational priorities.
• Proficiency in Microsoft Office Suite.
• Strong understanding of field operations, personnel management, and service delivery.
• Ability and willingness to work in the field and travel regularly between client locations.

Core Competencies

• Leadership:Demonstrated ability to lead, motivate, and hold personnel accountable.
• Management:Strong organizational skills with the ability to manage multiple teams, responsibilities, and priorities.
• Problem Solving:Creative and practical approach to resolving operational and client issues.
• Judgment:Ability to make sound, timely decisions in challenging or time-sensitive situations.
• Communication:Excellent verbal and written communication skills with the ability to interact effectively with clients, employees, and senior leadership.
• Organization:Highly organized with strong attention to detail and follow-through.
• Prioritization:Ability to effectively manage competing demands and changing priorities.
• Initiative:Self-directed professional who can work independently while contributing effectively within a team environment.
• Client Service:Strong commitment to building and maintaining positive, long‑term client relationships.
• Energy and Accountability:High‑energy leader who takes ownership of responsibilities and consistently follows through on commitments.

Benefits

Industry-leading employee benefits that include weekly pay, performance bonus potential, 401k savings plan with a company match, company-sponsored medical, dental & vision benefits, paid time off, tuition reimbursement, and more – available for qualified candidates!