Operations Manager

DK Security; Grand Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Short Term Disability

401K/403b Plan

Job summary

DK Security, Inc. is seeking an Operations Manager to lead contract and temporary security operations across the assigned region in Michigan. You will supervise site staff, coordinate client relations, and drive compliance with post orders while traveling as needed.

The role requires strong leadership, organizational and communication skills, with a CPL and a willingness to work on a flexible schedule. This full-time position reports to the Director of Operations and supports company growth and

Qualifications

• Bachelor’s Degree in Criminal Justice or Business Administration preferred, with a concentration in Security Management.
• Minimum 2 years’ experience as a security supervisor/manager in government or corporate settings is highly desirable.
• Must obtain Concealed Pistols License (CPL).
• Impeccable grooming, excellent customer service and strong communication skills.
• Ability to work a flexible schedule with some travel.

Responsibilities

• Contract management and oversight of security contracts.
• Manage client relationships through assigned site supervisors.
• Ensure supervisors complete required site visits and properly outfit staff.
• Maintain positive relations with employees and clients.
• Perform performance appraisals and progressive disciplinary actions as needed.
• Support business development and recruiting efforts with HR.
• Oversee temporary accounts and payroll-related tasks.
• Coordinate site equipment, uniforms, and on-site incident reporting.
• Be on-call to handle subordinates’ needs and emergencies.
• Attend scheduled staff meetings and contribute to ongoing operations.

Skills

Leadership

Communication

Organization

Relationship building

Supervisory experience

Travel flexibility

Microsoft Office

CPL knowledge

Education

Bachelor's in Criminal Justice

Bachelor's in Business Administration

Tools

Microsoft Office

Job description

Overview

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!

Job Skills / Requirements

SCOPE: Operations Managers are responsible for providing leadership and management of our contract and temporary security contracts in the assigned region. We are looking for an enthusiastic and energetic individual with experience in leadership or supervisory positions as well as great communication, organization, and relationship building skills. This role is perfect for someone who enjoys a flexible work schedule, some light traveling throughout the specified region, and someone who doesn't mind working out in the field. Some of our positions are armed, which is why we are requiring a Concealed Pistols License. This position will report directly to our Director of Operations; and will oversee Site Supervisors and Security Officers out in the field. Operations Managers are ultimately responsible for supporting and contributing to the company-wide business development initiatives and overall vision and goals of the Company.

Supervisory experience in the security industry is highly preferred.

SCHEDULE: 1st Shift Monday-Friday

Shift times may vary to fit business needs; MUST have flexible availability

40+ hours/ week (Full-Time)

PERKS

Pay Rate: Starting at $47,000 salaried, including site pay for any billable coverage beyond the normal working hours (8:30am to 5pm)

Job Description/Responsibilities

• Contract Management
• Oversee the relationships between client contact and assigned assistant operations manager.
• Ensure that each Supervisor is completing the required number of site visits.
• Ensure that the Supervisors are outfitting all employees in a timely and appropriate manner.
• Ensure that Supervisors are maintaining positive relationships with employees.
• Complete performance based written appraisals of subordinates based on published Post Orders.
• Implement progressive disciplinary actions for subordinate violations.
• Client Relations.
• Work in a Billable capacity.
• Maintain Employee Training compliance.
• Recruiting: Work in coordination with Human Resources to continue efforts to recruit and deploy the highest quality work force.
• Temporary Accounts: Oversee all temporary assignments in your designated region.
• Overtime Management
• Payroll
• Site Visits.
• All Staff Meetings: Participate in scheduled staff meetings.
• Manage Site Equipment and Uniforms:
• Maintain on site Incident Reports and reporting.
• On-Call: Be available at all times to receive calls from subordinates
• Business Development:
• Perform other duties as assigned by the appropriate authority within the scope of the position.

Qualifications

• Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal or sexual conduct of related offenses, theft, assault, or crimes of moral turpitude, is required.
• Possessing a Bachelor’s Degree in Criminal Justice or Business Administrations from an accredited college or University is strongly preferred. Further, a concentration in Security Management is preferred.
• A minimum of 2 years’ prior experience as a security manager or above in government or corporate service is highly desirable.
• Must have (or be willing and able to quickly obtain) a Concealed Pistols License (CPL).
• Must have impeccable grooming.
• Must possess above average customer service skills.
• Must present a friendly, positive, professional image to clients, employees, supervisors, managers, and the general public.
• Must possess excellent verbal, written and interpersonal communication skills..
• Must possess the ability to perform basic mathematical calculations such as addition, subtraction, multiplication and division at a minimum.
• Must be proficient in Microsoft Office Products (Word, Excel, Outlook, etc.)
• Note: Internal Candidates with an active disciplinary action in his/her personnel file will NOT be considered for this position.
• Supervisory experience in the security industry is highly preferred.

A more in-depth job description will be provided during the interviewing process.

IND1

Education Requirements (All)

High School Diploma or GED

Certification Requirements (All)

Michigan Concealed Pistol License (CPL) or LEOSA Credential

Additional Information / Benefits

• DK Security is an Equal Opportunity Employer. All applicants have rights under federal employment law.
• E-Verify Participation Poster
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act (EPPA)
• Immigrant and Employee Rights – Right to Work
• Equal Employment Opportunity – Workplace Discrimination is Illegal
• Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, 401K/403b Plan