Operations Manager

MCR Hotels; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

The Sheraton New York Times Square Hotel in New York City is seeking an Operations Manager to support hotel performance and guest satisfaction. This role involves managing various operational tasks, ensuring profitability, and leading the hotel team in achieving their performance strategies. Ideal candidates will have at least 2 years of experience in hotel management, demonstrating strong communication and problem-solving skills.

Benefits

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance after 30 days

Qualifications

• 2+ years of experience as a department manager or Assistant General Manager.
• Excellent time management, organizational, and problem-solving skills.
• Strong communication skills and customer service experience.

Responsibilities

• Support all aspects of the hotel as requested by the General Manager.
• Ensure implementation of service initiatives to meet guest expectations.
• Interview, hire, train, and onboard new hires in the hotel.

Skills

Time management

Organizational skills

Problem-solving

Communication

Customer service

Job description

Sheraton New York Times Square Hotel, New York City, New York, United States of America

Job Description

Posted Friday, May 30, 2025 at 5:00 AM

The Operations Manager at The Sheraton New York Times Square Hotel, is accountable for assisting the hotel achieve and exceed results in financial metrics, guest-satisfaction, and team-member engagement. This person will provide support to the hotel and will be involved with varying operational roles in the hotel and assist where needed.

Responsibilities:

• Support all aspects of the hotel as requested by the General Manager
• Lead hotel team in the development and implementation of individual hotel performance strategies
• Ensure implementation of service and standard initiatives with the objective of meeting or exceeding guest expectations
• Strive to continually improve our guest and team members satisfaction and maximize financial performance for the hotel
• Achieve budgeted revenues, market share performance growth, monitor and control food, beverage, and labor costs, and maximize profitability within all areas of the hotel
• Interview, hire, train, and onboard new hires in the hotel and develop specific processes to ensure overall success
• Other duties as assigned by the General Manager

Requirements:

• 2+ years of experience as a department manager, or Assistant General Manager in select service hotels
• Excellent time management, organizational and problem-solving skills
• Strong communication skills and customer service experience
• An aptitude for self-motivation
• Brand experience is preferred
• A can-do attitude and a hands-on approach

Our Company

• MCR is the3rd-largest hotel owner-operatorin the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a$5.0 billion portfolioof148 premium-branded hotelscontaining more than 22,000 guestrooms across37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was namedone ofFast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of theMarriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of theHilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won theDevelopment of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Sheraton New York Times Square Hotel, New York City, New York, United States of America