Operations Manager

Hangout Hospitality Group; Myrtle Beach (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and performance incentives

Health, dental, and vision benefits

Energetic, team-oriented culture

Job summary

Hangout Hospitality Group in Myrtle Beach is seeking an experienced Operations Manager to lead their management team. This role focuses on increasing guest satisfaction through operational excellence, developing business strategies, and engaging with the community.

The ideal candidate will have over 5 years of experience in hospitality leadership, proven team-building skills, and a passion for creating memorable experiences. The position offers competitive salary and benefits.

Qualifications

• 5+ years of senior operations leadership experience in hospitality or high-volume venues.
• Proven ability to build and lead high-performing teams focused on guest satisfaction.
• Strong background in event programming, business development, and community engagement.

Responsibilities

• Supervise and lead the General Manager and management team.
• Develop partnerships and business opportunities in the local market.
• Lead planning and execution of special events to enhance guest experience.

Skills

Senior operations leadership

Team building

Event programming

Community engagement

Strategic thinking

Communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Manager

Full Time Management Myrtle Beach, SC, US

4 days ago Requisition ID: 1536

About The Hangout

The Hangout is more than a restaurant — it's a family‑friendly destination where food, fun, and entertainment come together. With live music, interactive programming, and unforgettable experiences, we’ve built a brand around great food and even better vibes. We're passionate about creating spaces where guests feel welcome, engaged, and part of something special.

The Hangout Myrtle Beach is seeking a hospitality-driven Operations Manager to lead our management team and play a key role in shaping our brand's reputation in the community and beyond.

Position Overview

The Operations Manager is a leadership role focused on delivering an exceptional guest experience through operational excellence, team development, and market engagement. This position will directly supervise the General Manager and management team, oversee day‑to‑day restaurant and event operations, and drive growth through strategic partnerships, special events, and brand positioning.

This role is perfect for a leader who is equally passionate about hospitality, team culture, business development, and creating moments guests will remember.

Key Responsibilities

Leadership & Operations Oversight

• Provide direct supervision, coaching, and leadership to the General Manager and the management team to ensure operational excellence.
• Foster a culture centered around hospitality, ensuring that every guest experience is warm, engaging, and aligned with The Hangout’s high‑energy, inclusive environment.
• Champion a hands‑on leadership style that inspires staff to exceed expectations in service delivery and personal connection with guests.
• Establish and uphold performance standards, service quality, and guest satisfaction across all departments.
• Lead cross‑functional coordination between front‑of‑house, back‑of‑house, and event teams to ensure seamless operations and consistently excellent service.

Strategic Business Development

• Develop and maintain key partnerships in the local and regional marketplace to drive group business.
• Target opportunities within the sports travel industry, tour operators, and corporate event space to increase bookings and overall brand exposure.
• Collaborate with stakeholders to build and execute B2B sales strategies tailored to The Hangout’s unique experience offerings.

Special Events & Programming

• Lead the ideation, planning, and execution of on‑site special events that enhance the guest experience and build community engagement.
• Partner with internal teams and external vendors to deliver events that reflect the spirit of The Hangout.
• Evaluate event performance and guest feedback to drive continuous improvement and innovation.

Brand Positioning & Community Engagement

• Serve as a community ambassador for The Hangout, actively participating in local partnerships, charitable initiatives, and outreach programs.
• Coordinate with the home office marketing team to align on branding, promotions, and messaging that resonate with the Myrtle Beach market.
• Drive local relevance and top‑of‑mind awareness through consistent community presence and event activation.
• Maintain strong communication with executive leadership and the home office, providing updates on operational performance, strategic initiatives, and guest experience metrics.
• Use data and insights to inform decisions and optimize operations.

Qualifications

• 5+ years of senior operations leadership experience in hospitality, entertainment, or high‑volume restaurant/event venues.
• Proven ability to build and lead high‑performing teams focused on guest satisfaction and hospitality.
• Strong background in event programming, business development, and community engagement.
• Excellent communication, strategic thinking, and organizational skills.
• Passion for creating fun, inclusive, and memorable guest experiences.

What We Offer

• Competitive salary and performance incentives
• Health, dental, and vision benefits
• Energetic, team‑oriented culture
• The opportunity to shape the guest experience at one of Myrtle Beach’s most exciting destinations

Join The Hangout family and help us bring unforgettable moments to life, one guest at a time.