Operations Manager

Gold's Gym; Minneapolis (MN); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Gold's Gym in Minneapolis is looking for an Operations Manager to lead the operations team and ensure compliance with policies and procedures. Your role will involve the hiring and training of up to 10 team members, maintaining effective communication with the owner, and ensuring high levels of customer service.

The ideal candidate will possess excellent communication, organization, and leadership skills, along with current CPR Certification. You will be responsible for cash management and addressing member concerns efficiently.

Qualifications

• Proven ability to manage and lead an operations team effectively.
• Strong organizational skills to ensure operations policies are followed.
• Ability to handle challenging customer issues with professionalism.

Responsibilities

• Manage Operations team to ensure policies and procedures are followed.
• Hires, trains, and supervises operations team members.
• Responsible for control of cash deposit and ensuring daily deposits are made.

Skills

Excellent communication skills

Organization skills

Customer service skills

Basic cash procedures understanding

Basic computer skills

Patience and tact in handling customer issues

Excellent training skills

Leadership skills

Education

Current CPR Certification

Job description

Operations Manager

Management/Leadership Duties:

• Manage Operations team to ensure policies and procedures are followed at all times
• Hires, trains and supervises operations team members
• Responsible for control of cash deposit and sign off ensuring daily deposits are made on time
• Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
• Works to manage/process cancellations following procedures in place to retain member
• Assists to ensure all members concerns are addressed in a timely manner
• bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

Operations Support:

• Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
• Directs and controls all gym walk-thrus
• Communicates with Owner regarding ways to improve front desk operations
• Responsible for communicating and following cash management procedures

Job Qualifications:

• Excellent communication, organization and customer service skills
• Understanding of basic cash procedures
• Basic computer skills
• Ability to handle challenging customer issues with patience, tact and professionalism
• Excellent training skills
• Excellent leadership and management skills
• Current CPR Certification