Assistant Operations Manager

UFC GYM; Oxnard (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

UFC GYM Oxnard seeks an Assistant Operations Manager to support member engagement, supervise front desk activities, and help drive monthly dues and ancillary revenues.

In this role you will monitor facility appearance, ensure proper check‑in procedures, assist janitorial and desk teams, manage cash handling, and uphold company policies to deliver a superior member experience.

Responsibilities

• Resolve member concerns and complaints professionally within UFC Gym parameters
• Monitor facilities' appearance and equipment and address issues
• Assist in directing janitorial service
• Foster teamwork across club functions to improve member experience
• Ensure front desk, kids club and Armbar policies are followed
• Drive revenue in dues, retail, and juice bar
• Bill collect on EFT dues and contact past-due members
• Assist OM with promotions and merchandising planning
• Ensure retail is merchandised and transfers follow policy
• Coordinate compliance checks by monitoring systems and staff
• Ensure correct POS procedures, desk setup, file organization, and registrations
• Maintain an efficient back office
• Review agreements and prepare daily paperwork for cashier control

Job description

Job Description

Job Description

GENERAL SUMMARY:

The Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed. Actively engaging club member base, regularly greet and interact with members, and conduct member satisfaction she/he is a direct reflection of the Operations Manager. The AOM is also responsible for the dues growth of the club by helping to maintain a friendly, customer service environment and achieving dues results each month.

Essential Duties & Responsibilities

• Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters
• Monitor club facilities for appearance and equipment and resolve or elevate issues that detract from the member experience
• Assist in providing direction to janitorial service
• Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience
• Ensure all front desk, kids club and Armbar adhere to policies and procedures
• Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue
• Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards
• Work with OM in planning and implementation of promotions and merchandising
• Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure
• Follow-up with compliance checks by monitoring club systems and employee performance
• Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Class Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Member ID Cards
• Maintain an efficient 'back office'
• Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control