Dental Operations Manager

Hero Practice Services; Midwest City (OK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus opportunities

PTO & holidays

Career growth

Medical, dental, vision, 401K & more

Job summary

Hero Practice Services is seeking an Operations Manager to lead a pediatric dental, vision, and orthodontic practice toward financial and patient-care goals. You will report to the Vice President of Operations and oversee staffing, scheduling, and revenue-cycle management to maximize results.

The role requires a strong background in healthcare or related management, with proficiency in Excel and PowerPoint. Weekend flexibility and a focus on quality patient experiences are essential.

Qualifications

• Bachelor’s degree preferred.
• At least three years of management experience (healthcare, business, retail, or military) or equivalent.
• Flexible availability, including weekends when necessary.
• Experience analyzing and monitoring P&L statements.
• Dental, vision, and/or orthodontic experience a plus.
• Availability to work after hours and on weekends when needed.
• Highly proficient at Excel and PowerPoint; preferred experience with Access, Visio, and MS Project.

Responsibilities

• Ensure practice is performing on key growth drivers, including optimal staffing and scheduling, community outreach and marketing, and word-of-mouth referrals.
• Ensure practice level revenue cycle management metrics are being met on a daily, monthly, and quarterly basis.
• Understand, monitor, and ensure the smooth execution of practice processes, including patient scheduling, teammate scheduling, documentation, billing, and training.
• Ensure the practice meets or exceeds established financial targets by understanding key financial drivers and taking actions to maximize results.
• Establish clear expectations for teammates around desired patient experience, coach and mentor teammates in customer service best practices, and monitor and remediate as needed.
• Train teammates on the desired patient experience, coach and mentor customer service best practices, and appropriately coach as needed.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children.

Skills

Excel

PowerPoint

Communication

Education

Bachelor's degree

Tools

MS Project

Visio

Access

Job description

Become a Hero and join us on our mission to help underserved kids!

• Generous pay with monthly bonus opportunities
• PTO and paid holidays
• Career growth within your practice and the region
• Medical, dental, vision insurance, 401K & more

Position Overview

We are currently seeking an Operations Manager to consistently achieve financial, patient, and organizational goals by effectively leading a diverse team of healthcare professionals within a pediatric dental, vision, and orthodontic practice. This position will report to the Vice President of Operations.

Pay range: $55,000-$75,000/yr

Job Responsibilities

• Ensure practice is performing on key growth drivers, including optimal staffing and scheduling, community outreach and marketing, and word-of-mouth referrals
• Ensure practice level revenue cycle management metrics are being met on a daily, monthly, and quarterly basis
• Understand, monitor, and ensure the smooth execution of practice processes, including but not limited to patient scheduling, teammate scheduling, documentation, billing, and training
• Ensure the practice meets or exceeds established financial targets by thoroughly understanding key financial drivers and proactively taking actions to maximize results
• Establish clear expectations for teammates around desired patient experience, coach and mentor teammates in customer service best practices, and monitor and remediate as needed
• Train teammates on the desired patient experience, coach and mentor customer service best practices, and appropriately coach as needed
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Job Qualifications

• Bachelor’s degree preferred
• At least three years of experience in management (healthcare, business, retail, or military) or equivalent
• Flexible availability, including weekends when necessary
• Experience analyzing and monitoring P&L statements
• Dental, vision, and/or orthodontic experience a plus
• Availability to work after hours and on weekends when needed
• Ability to summarize information and succinctly communicate analyses verbally and in writing
• Highly proficient at Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project

In addition to the job description, you will be asked to perform other duties that support the business and our mission.