Assistant Operations Manager

Hero Practice Services; Baltimore (MD); On-site; USD 44,000 - 56,000; Full time

Benefits offered by this job

Generous pay with monthly bonuses

PTO & paid holidays

Career growth within your practice

Medical, dental, vision, 401K & more

Job summary

Adventure Dental & Orthodontics in Baltimore, MD, is seeking an Assistant Operations Manager to streamline front office processes and support HR functions within a pediatric dental, vision, and orthodontic practice. This role will report to the Operations Manager and contribute to achieving patient and organizational goals.

You will coordinate scheduling, payroll oversight, and staff supervision while upholding a welcoming, efficient patient experience.

Qualifications

• At least one year of administrative experience.
• Availability to work weekends.
• Strong interpersonal and communication skills.

Responsibilities

• Build a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback from others, developing subordinates’ skills, and encouraging growth.
• Schedule appointments for all patient services.
• Understand, monitor, and ensure the smooth execution of office processes, including managing employee files, verifying insurance benefits, overseeing timesheets and submitting payroll, and supervising front desk staff.
• Improve processes, products, and services through modern and creative thinking.
• Create appropriate contracts and payment plans for private pay patients.
• Ensure patients are teched and scribed in a timely manner and assists the team when falling behind.
• Prepare accurate patient insurance letters.
• Ensure the practice is clean and presentable to patients, including restrooms, lobby, mopping, vacuuming, and dusting.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children.

Skills

Administrative experience

Weekend availability

Interpersonal skills

Multitasking

Office software proficiency

Tools

ECW/Dolphin Database

Payroll software

Intero Order processing

Google Docs

Excel

Job description

Become a Hero and join us on our mission to help underserved kids!

• Generous pay with monthly bonus opportunities
• PTO and paid holidays
• Career growth within your practice and the region
• Medical, dental, vision insurance, 401K & more

Adventure Dental & Orthodontics

in Baltimore, MD, is currently seeking an Assistant Operations Manager to achieve patient and organizational goals by effectively managing front office processes and assisting with human resource functions within a pediatric dental, vision, and orthodontic practice. This position will report to the Operations Manager.

Pay range: $43,888-$56,130

Job Responsibilities

• Build a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback from others, developing subordinates’ skills, and encouraging growth
• Schedule appointments for all patient services
• Understand, monitor, and ensure the smooth execution of office processes, including but not limited to, managing employee files, verifying insurance benefits, overseeing timesheets and submitting payroll, and supervising front desk staff
• Improve processes, products, and services through modern and creative thinking
• Create appropriate contracts and payment plans for private pay patients
• Ensure patients are teched and scribed in a timely manner and assists the team when falling behind
• Prepare accurate patient insurance letters
• Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Job Qualifications

• Previous experience in a dental practice a plus
• At least one year of demonstrated administrative experience
• Availability to work weekends
• Ability to multitask and complete tasks correctly and on time
• Strong interpersonal skills, listening to patients’ needs, and a friendly and outgoing demeanor
• Preferred knowledge of ECW/Dolphin Database, Payroll, Intero Order processing systems, Google Docs, Document Portal Spreadsheet software, Word, and Excel

In addition to the job description, you will be asked to perform other duties that support the business and our mission.