Operations Manager

Athena Bitcoin; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

An innovative firm is seeking an Operations Manager to lead the daily operations of its Bitcoin ATM network. This hands-on role involves managing vendor relationships, ensuring compliance with regulatory standards, and optimizing cash logistics. The ideal candidate will have extensive experience in ATM operations and a strong analytical mindset. Join a forward-thinking team dedicated to excellence and innovation in the fintech space, where your leadership will drive operational success and contribute to the growth of the cryptocurrency landscape.

Qualifications

• 5+ years of experience in ATM operations or cash logistics.
• Strong knowledge of armored carrier logistics and reconciliation workflows.

Responsibilities

• Oversee ATM cash forecasting and vendor performance.
• Ensure compliance with AML, KYC, and security protocols.

Skills

ATM operations

cash management

vendor performance management

regulatory compliance

technical troubleshooting

analytical skills

communication skills

stakeholder management

Tools

Morphis

Exodus

GenMega

Hyosung

Job description

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Position Summary

The Operations Manager – Is responsible for the daily execution, oversight, and continuous improvement of Athena’s Bitcoin ATM network operation. This role manages the operational relationship with a strategic outsourced partner while directly leading Athena’s in-house Operations Support Specialist team. The role ensures operational excellence across cash logistics, performance monitoring, compliance, and system integrity using platforms such as Morphis and Exodus.

This is a hands-on management role requiring expertise in cash management, vendor performance, regulatory adherence, and technical troubleshooting, all while maintaining a strong service culture and internal collaboration.

Key Responsibilities

Cash & Transaction Management

• Oversee ATM cash forecasting, armored carrier coordination, and replenishment processes through Morphis
• Prevent service outages and optimize liquidity through proactive transaction monitoring
• Act as the primary liaison with Athena’s outsourced ATM operations partner, ensuring SLAs are met and escalations are resolved
• Manage vendor performance reporting, onboarding, and contract adherence

Internal Team Leadership

• Supervise and support the Operations Support Specialist team responsible for system alerts, issue resolution, and daily ops tasks
• Provide training, task prioritization, and continuous feedback for performance

Technical Monitoring & Issue Resolution

• Utilize Exodus for transactional monitoring, ATM alerts, and security flags
• Respond to and coordinate resolution of technical issues with vendors and internal teams

Compliance & Security

• Ensure all ATM operations adhere to AML, KYC, and security protocols in coordination with Compliance
• Maintain operational controls to avoid cash discrepancies, fraud, or unauthorized access

Performance & Data Analysis

• Monitor machine uptime, transaction volume, and operational KPIs
• Analyze trends, identify issues, and implement process improvements

Budgeting & Cost Control

• Manage operational expenses and assist in forecasting and cost-optimization efforts

Cross-functional Collaboration

• Partner with IT, Compliance, Finance, and Product teams to ensure aligned operations and readiness for expansion

Skills & Experience Required

• 5+ years of experience in ATM operations, fintech, banking, or cash logistics
• Familiarity with Morphis and Exodus platforms is required
• Experience managing outsourced vendors and in-house support staff
• Strong knowledge of armored carrier logistics, route planning, and reconciliation workflows
• Experience with technical issue resolution and ATM hardware/software (GenMega, Hyosung)
• Analytical and data-driven mindset with attention to detail
• Strong communication and stakeholder management skills
• Demonstrated ability to ensure regulatory compliance in operational environments
• Willingness to travel as needed

Preferred Qualifications

• Project management experience related to ATM operations or financial infrastructure
• Background in cryptocurrency or blockchain technology
• Experience operating across Latin American and/or Caribbean & US markets

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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