Operations Manager

SMS Data Products Group, Inc.; McLean (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

SMS Data Products Group, Inc. is seeking an experienced Operations Manager to lead the Base Infrastructure (BIM) contract operations at McConnel AFB, KS.

The role drives incident, change, and problem management, and provides leadership for operational processes and continuous improvement initiatives across IT teams. You will implement ITIL-based service management, coordinate across NOC, field support, and engineering functions, and manage budgets and performance dashboards while ensuring

Qualifications

• Minimum 8 years of IT operations management experience.
• ITIL Foundation certification required.
• DoD Secret security clearance required.
• PMP or equivalent management certification preferred.

Responsibilities

• Manages IT operations and service delivery functions providing leadership for operational processes, service management, and continuous improvement initiatives.
• Oversees day-to-day IT operations including incident management, change management, and problem management processes.
• Manages operational teams ensuring effective service delivery and performance.
• Implements ITIL service management frameworks and Defense Enterprise Service Management processes.
• Coordinates operational activities across Network Operations Center, field support teams, and engineering functions.
• Manages operational metrics, reporting, and performance dashboards.
• Leads process improvement initiatives enhancing operational efficiency and effectiveness.
• Coordinates with program management for operational planning and resource allocation.
• Manages operational budget and expenditure tracking.
• Ensures compliance with operational policies, procedures, and standards.
• Coordinates crisis response and disaster recovery operations.
• Manages vendor and subcontractor operational coordination.

Skills

ITIL Foundations

IT operations leadership

DoD Secret clearance

PMP certification

Job description

SMS is hiring an Operations Manager to support our Base Infrastructure (BIM) contract at McConnel AFB, KS. This position manages IT operations and service delivery functions providing leadership for operational processes, service management, and continuous improvement initiatives.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Job Responsibilities

• Manages IT operations and service delivery functions providing leadership for operational processes, service management, and continuous improvement initiatives
• Oversees day-to-day IT operations including incident management, change management, and problem management processes
• Manages operational teams ensuring effective service delivery and performance
• Implements ITIL service management frameworks and Defense Enterprise Service Management processes
• Coordinates operational activities across Network Operations Center, field support teams, and engineering functions
• Manages operational metrics, reporting, and performance dashboards
• Leads process improvement initiatives enhancing operational efficiency and effectiveness
• Coordinates with program management for operational planning and resource allocation
• Manages operational budget and expenditure tracking
• Ensures compliance with operational policies, procedures, and standards
• Coordinates crisis response and disaster recovery operations
• Manages vendor and subcontractor operational coordination

Required Qualifications

• Minimum 8 years of IT operations management experience
• ITIL Foundation certification required
• PMP or equivalent management certification preferred
• DoD Secret security clearance required

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.