Enterprise Operations Manager III

SMS Data Products Group, Inc.; Sumter (SC); On-site; USD 120,000 - 180,000; Full time

Job summary

SMS Data Products Group, Inc. seeks an Enterprise Operations Manager to lead and coordinate AFCENT enterprise network operations, overseeing technical teams responsible for monitoring, sustaining, and improving network performance and service quality.

The role focuses on outage coordination, operational impact assessments, and continuous process improvement. The position supports mission requirements for AFCENT, involving 24/7 enterprise network operations, cybersecurity, and IT infrastructure

Qualifications

• 5+ years’ relevant experience in IT operations/services management.
• Unix/Linux, and Firewall experience required.
• LAN and WAN Enterprise support experience essential.

Responsibilities

• Plan, organize, and manage staff and overall operations management to ensure alignment.
• Oversee monitoring, status reporting and coordination of actions for the AFCENT enterprise network.
• Provide oversight to a team of technical professionals supporting the AFCENT enterprise network.
• Manage network performance and end-to-end service quality for the Network infrastructure.
• Review and analyze end-to-end network performance to maintain QoS levels.
• Assist in evaluating network performance tools and services for existing/new technologies.
• Develop SOPs to address outages and disruptions.
• Identify trends leading to service or network disruption and recommend remediation actions.
• Conduct operational impact assessments of outages and potential outages.
• Coordinate and manage authorized service interruptions with stakeholders.
• Report status of planned and unplanned outages and disruptions.
• Identify opportunities for process improvement with cross-functional teams.
• Perform other duties as required by policy and guidance.
• Provide general IT management, networking, WAN support, and briefing support.
• Support CONUS/OCONUS deployment/TDY travel as required.

Skills

IT operations management

Unix/Linux

Firewall experience

LAN/WAN Enterprise support

Windows Server administration

Education

B.S. in related field

Tools

VMware

CCNP

ITIL Foundation

Job description

SMS is seeking a highly skilled Enterprise Operations Manager to lead and coordinate enterprise network operations in support of AFCENT mission requirements. This role provides oversight of technical teams responsible for monitoring, sustaining, and improving the AFCENT enterprise network, with a focus on network performance, service quality, outage coordination, operational impact assessments, and continuous process improvement.

AFCENT’s mission is to deliver combat-ready air, space, communications, and cyberspace capability for USCENTCOM, helping maintain security and stability throughout Southwest Asia. We support the AFCENT Commander, USCENTCOM, coalition and joint partners, and warfighters who rely on NIPRNet, SIPRNet, partner networks, and other command-and-control systems. The AFCENT NOSC program is focused on running and protecting a 24/7 enterprise network and systems operations, including cybersecurity, engineering, maintenance, and technical support, keeping the AFCENT’s theater communications and IT infrastructure ready, secure, and available to effectively execute the AFCENT mission.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com .

Job Responsibilities

• Plan, organize, and manage staff and overall operations management to ensure alignment.
• Responsible for the overall monitoring, status reporting and coordination of actions for the AFCENT enterprise network.
• Provide oversight and guidance to a team of technical professionals responsible for supporting the AFCENT enterprise network.
• Responsible for the management of network performance and end-to-end service quality for the Network infrastructure.
• Reviews and analyze overall end-to-end network performance to maintain an acceptable level of network quality of service.
• Participates in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services.
• Develop Standard Operating Procedures (SOPs) on to respond to unexpected issues or planned/unplanned disruptions.
• Identify trends that may lead to service or network disruption and recommend remediation actions.
• Conduct operational impact assessments of outages and potential outages.
• Coordinate and manage authorized service interruptions with internal and external stakeholders.
• Report status of planned and unplanned outages and disruptions.
• Identify opportunities for process improvement and collaborate with multi-functional teams for implementation.
• Perform any additional duties as required by local policy and guidance.
• Provide General IT Management support
• Provide General Networking support.
• Provide WAN Enterprise support
• Provide meetings/briefings support
• Provide functional training support as required.
• Provide CONUS/OCONUS deployment/TDY travel support as required.

Required Qualifications

• B.S. in related field, and 5 or more years’ relevant experience; or 7 or more years’ relevant experience
• IT operations/services management
• Unix/Linux, and Firewall experience
• LAN and WAN Enterprise support experience
• Must possess experience and demonstrate an understanding with installation of Microsoft Windows Server in Host and Compute Environments, and Windows Server using server images.
• Experience with implementation of storage solutions, high availability, Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), network connectivity and remote access solutions, core and distributed network solutions, advance network infrastructure, and maintain and monitor server environments.

Certifications Required

• VCTA or VMWare experience
• CCNP
• ITIL Foundation (personnel have up to 60 days to acquire ITIL Foundation certification.)

Clearance Required

• TS/SCI required

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.