Operations Manager

WizeHire, Inc; Madison (MS); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Revenue sharing

Growth opportunities

Job summary

Highland Building Services in Jackson area is hiring an Operations Manager based in Madison, MS to own staffing and quality across every account and report directly to the owner.

You will be the primary day-to-day owner, coordinating with property managers and building owners, coaching crews, and driving on-time supply and vendor resolution across 50+ crew members as the company grows.

Qualifications

• Must be able to manage multiple accounts with strong organization.
• Proactive problem solving and coaching crew leads.
• Excellent communication with property managers and owners.
• Accountability for day-to-day operations.

Responsibilities

• Own staffing and quality across all accounts.
• Serve as primary point of accountability for daily operations.
• Conduct site visits and manage supply orders and vendor issues.
• Report account performance weekly for 90 days, then monthly.

Skills

Account management

Client relationships

Problem solving

Leadership

Job description

Highland Building Services is a Jackson area commercial cleaning provider. Accounts range from small buildings to properties as large as 200,000 square feet, and staffing, quality, and vendor relationships across all of them run through the owner directly today. Highland is hiring an Operations Manager to take over the day-to-day work currently handled by the owner.

You'll own staffing and quality across every account, working directly with property managers and building owners. You're the primary point of accountability for how the accounts run day-to-day, and you'll report directly to the owner.

This is a full-time Operations Manager position based in Madison, MS, covering more than 50 crew members across Highland's active accounts as the company adds new business.

WHAT THE WORK ACTUALLY LOOKS LIKE

Day to day, the work splits between phone and email time with property managers, site visits to check quality on active accounts, and keeping supply orders and vendor issues moving. When a job isn't meeting standard, there's no one to hand that to; you're expected to fix it and coach the crew leads directly. Account reporting runs weekly for the first 90 days, then moves to monthly once the role is established.

WHO BELONGS HERE

• Own the Account: You treat every property and every client relationship with the same care you'd give your own career.
• Self-Managing Professional: You solve a staffing or vendor problem without waiting for direction, and tell the owner what happened afterward.
• No Surprises for the Client: You flag a client concern the moment it comes up, not after it's already a complaint.
• Organized Under Pressure: You keep several accounts, vendors, and a staffing schedule straight at the same time without letting details slip.
• Lead Without Fear: You hold crew leads accountable to Highland's quality standard without using threats or intimidation.

WHY HIGHLAND BUILDING SERVICES

• Health Insurance
• Revenue share tied to company growth, in addition to base salary.
• Growing scope of responsibility as Highland adds accounts and service lines.