Operations Manager

Highland Building Services, Inc.; Madison (MS); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Revenue share

Job summary

Highland Building Services, Inc. in Madison, MS is seeking an Operations Manager to oversee day-to-day operations for over 50 crew members across accounts. You will own staffing, quality, and vendor relationships, and report directly to the owner.

Day-to-day includes coordinating with property managers, visiting sites, ordering supplies, and coaching crew leads to uphold Highland's standards. This is a full-time role with direct impact on service quality and growth.

Qualifications

• 3+ years of experience in a managing operations role.
• Proven experience managing frontline teams in service industries.
• Ability to build direct working relationships with property managers and owners.
• Strong organizational skills for multi-account staffing and scheduling.
• Ownership mindset with focus on results and accountability.

Responsibilities

• Own staffing and quality control across every active account.
• Serve as the first point of contact for property managers and owners.
• Manage new account onboarding.
• Order janitorial supplies and manage vendor relationships.
• Coach crew leads and uphold Highland's quality standard.
• Report on staffing, account health, and open issues.

Skills

Staff management

Quality control

Vendor relations

Account management

Communication with PMs

Job description

Highland Building Services is a Jackson area commercial cleaning provider. Accounts range from small buildings to properties as large as 200,000 square feet, and staffing, quality, and vendor relationships across all of them run through the owner directly today. Highland is hiring an Operations Manager to take over the day-to-day work currently handled by the owner.

You'll own staffing and quality across every account, working directly with property managers and building owners. You're the primary point of accountability for how the accounts run day-to-day, and you'll report directly to the owner.

This is a full-time Operations Manager position based in Madison, MS, covering more than 50 crew members across Highland's active accounts as the company adds new business.

What The Work Actually Looks Like

Day to day, the work splits between phone and email time with property managers, site visits to check quality on active accounts, and keeping supply orders and vendor issues moving. When a job isn't meeting standard, there's no one to hand that to; you're expected to fix it and coach the crew leads directly. Account reporting runs weekly for the first 90 days, then moves to monthly once the role is established.

Who Belongs Here

• Own the Account: You treat every property and every client relationship with the same care you'd give your own career.
• Self-Managing Professional: You solve a staffing or vendor problem without waiting for direction, and tell the owner what happened afterward.
• No Surprises for the Client: You flag a client concern the moment it comes up, not after it's already a complaint.
• Organized Under Pressure: You keep several accounts, vendors, and a staffing schedule straight at the same time without letting details slip.
• Lead Without Fear: You hold crew leads accountable to Highland's quality standard without using threats or intimidation.

WHY HIGHLAND BUILDING SERVICES

• Health Insurance
• Revenue share tied to company growth, in addition to base salary.
• Growing scope of responsibility as Highland adds accounts and service lines.

Compensation:

$50,000 - $75,000 yearly

Qualifications

• 3+ years of experience in a managing operations role.
• Proven experience managing frontline teams in commercial cleaning, facilities, hospitality, or another service-heavy field.
• Comfortable building direct working relationships with property managers and building owners.
• Organized enough to manage multiple accounts, vendors, and staff schedules at once without letting details slip.
• Track record of taking ownership of results, not just assigned tasks, in past roles.

Responsibilities

• Own staffing and quality control across every active account.
• Serve as the first point of contact for property managers and building owners on service requests and concerns.
• Manage new account onboarding
• Order janitorial supplies and manage vendor relationships across all serviced buildings.
• Coach crew leads and hold them accountable to Highland's quality standard.
• Report on staffing, account health, and open issues