Operations Manager

Cressy Management; Indianapolis (IN); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Long Term Disability

Life Insurance

401K Retirement Savings Plan

Tuition Reimbursement

Job summary

Cressy Management in Indianapolis seeks an Operations Manager to work directly with the Owner, combining strategic oversight with hands-on execution. You will build scalable operations, implement SOPs and KPIs, and drive growth while maintaining a culture of ownership.

Ideal candidate has 3–7+ years in property management, strong financial acumen, and experience with AppFolio/Yardi. This is a growth role with performance bonuses, ongoing training, and opportunities to shape the company as it

Qualifications

• 3–7+ years in property management or real estate operations.
• Experience in a small or growing company preferred.
• Strong financial understanding (budgets, P&L, NOI).
• Process-driven but adaptable.
• Strong leadership presence with a roll-up-your-sleeves attitude.
• Familiarity with property management software (AppFolio, Yardi, Corrigo, etc.)
• Highly organized self-starter.
• High accountability.
• Strong follow-through.
• Growth-oriented.

Responsibilities

• Build and document standard operating procedures (SOPs).
• Implement KPIs for leasing, maintenance, collections, and retention.
• Identify inefficiencies and drive continuous improvement.
• Integrate AI into operations and other new technology platforms.
• Support portfolio expansion through operational readiness.
• Support integration of new business units.
• Assist in managing property-level budgets and cost controls.
• Monitor rent collection and delinquency trends.
• Improve NOI through expense management and revenue optimization.
• Review and approve vendor invoices and contracts.
• Assist in completing new proposals for clients.
• Oversee work order flow and turnaround time as a KPI.
• Implement best practices related to preventative maintenance programs.
• Build a reliable, cost-effective vendor network.
• Negotiate pricing and service agreements.
• Training of team in new technology and AI.
• Create accountability through performance metrics.
• Assist with hiring and training as we grow.
• Foster a culture of ownership and execution.

Skills

Property management

Operations leadership

Budgeting

KPIs and SOPs

Vendor management

AI in operations

Team building

Tools

AppFolio

Yardi

Corrigo

Job description

We are a growing, entrepreneurial commercial real estate and property management company focused on operational excellence, strong owner returns and satisfaction, and maintenance of family culture. We are building scalable systems and a high-performance team to support rapid growth.

We are seeking an Operations Manager

About the role

The Operations Manager will serve as the right hand to the Owner, overseeing daily operations while building the processes, systems, and team structure needed for growth. This role is both strategic and hands-on — ideal for someone who enjoys solving problems, improving systems, and driving measurable results.

This is not a maintenance coordinator role — this is a business-building role.

What Success Looks Like

Within 12 months, you will:

• Improve operational efficiencies that benefit staff, company and clients
• Implement standardized systems and KPIs
• Reduce vacancy days and maintenance turnaround time
• Help prepare the company to scale 2–3x over the next 3–5 years

Core Responsibilities

Growth & Scalability

• Build and document standard operating procedures (SOPs)
• Implement KPIs for leasing, maintenance, collections, and retention
• Identify inefficiencies and drive continuous improvement
• Integrate AI into operations and other new technology platforms
• Support portfolio expansion through operational readiness
• Support integration of new business units
• Assist in managing property-level budgets and cost controls
• Monitor rent collection and delinquency trends
• Improve NOI through expense management and revenue optimization
• Review and approve vendor invoices and contracts
• Assist in completing new proposals for clients
• Oversee work order flow and turnaround time as a KPI
• Implement best practices related to preventative maintenance programs
• Build a reliable, cost-effective vendor network
• Negotiate pricing and service agreements
• Training of team in new technology and AI
• Create accountability through performance metrics
• Assist with hiring and training as we grow
• Foster a culture of ownership and execution

Ideal Candidate

• 3–7+ years in property management or real estate operations
• Experience in a small or growing company preferred
• Strong financial understanding (budgets, P&L, NOI)
• Process-driven but adaptable
• Strong leadership presence with a roll-up-your-sleeves attitude
• Familiarity of property management software (AppFolio, Yardi, Corrigo, etc.)
• Highly organized self-starter
• High accountability
• Strong follow-through
• Growth-oriented

Compensation

• $75,000-$85,000
• Performance-based bonus tied to growth and NOI improvements
• Opportunity for advancement as the company scales
• Potential long-term incentive opportunity for the right candidate
• Medical Insurance
• Accident and Critical Illness Insurance (available)
• Dental Insurance (available)
• Vision Insurance (available)
• Paid Vacation
• Paid Training
• Long Term Disability
• Life Insurance
• 401K Retirement Savings Plan
• Tuition Reimbursement (with employment contract)
• We follow all CDC safety guidelines to protect our employees and customers from COVID-19.

Why This Role is Different

• Work directly with ownership
• Shape the operational foundation of a growing company
• Build systems that will support long-term expansion
• Step into a leadership role that grows as the company grows

The pay range for this role is:

75,000 - 85,000 USD per year (Cressy Indianapolis)