Operations Manager

LHH; Greenville, Spartanburg, Anderson (SC, SC, SC); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision, and other福利

Job summary

LHH seeks an Operations Manager for Client Services and Field Operations to lead a major client portfolio in the Greenville market. This highly visible role focuses on client relationships, operational execution, team leadership, and delivering service excellence across locations.

You will spend most of your time meeting clients, visiting sites, supporting Project Managers, and ensuring regional operational success.

Qualifications

• 3+ years in operations or related leadership roles.
• Strong customer-facing communication and relationship management.
• Ability to travel within Greenville market and work independently.
• Professional, polished presence with strong problem-solving.
• Flexibility for early morning, evening, or off-hours meetings.

Responsibilities

• Lead day-to-day operations across multiple client locations.
• Coordinate with 2-3 Project Managers over ~45 frontline employees.
• Build relationships with client stakeholders through face-to-face interactions.
• Conduct site visits and operational reviews to ensure service quality and compliance.
• Resolve client concerns quickly and professionally.
• Monitor staffing, performance, quality metrics and efficiencies.
• Partner with leadership on continuous improvement initiatives.

Skills

Customer-facing communication

Relationship management

Travel willingness

Problem-solving

Job description

Operations Manager - Client Services and Field Operations

A growing service organization is seeking an experienced Operations Manager to oversee a major client portfolio in the Greenville market. This is a highly visible leadership role responsible for client relationships, operational execution, team leadership, and service excellence across multiple locations.

This is not a traditional office-based position. The Operations Manager will spend most of their time meeting with clients, visiting sites, supporting Project Managers, and ensuring operational success throughout the region.

What You'll Do

• Lead day-to-day operations across multiple client locations.
• Work closely with a team of 2-3 Project Managers overseeing approximately 45 frontline employees.
• Build strong relationships with client stakeholders through regular face-to-face interaction.
• Conduct site visits and operational reviews to ensure service quality and contract compliance.
• Resolve client concerns quickly and professionally.
• Monitor staffing, performance, quality metrics, and operational efficiencies.
• Partner with leadership on continuous improvement initiatives.

What We're Looking For

• 3+ years of operations, account management, facilities management, property services, hospitality, healthcare support services, retail multi-site management, or similar leadership experience.
• Strong customer-facing communication and relationship management skills.
• Ability to travel throughout the Greenville market and work independently.
• Professional, polished presence with strong problem-solving abilities.
• Flexibility to meet client needs, including occasional early morning, evening, or off-hours meetings.
• $70,000 - $80,000/year
• Medical, dental, vision, and additional benefits