Operations Manager

Radial Inc.; Louisville (KY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance and disability

Employer HSA funding

401K matching

Generous PTO

Educational assistance

Job summary

Paxon, part of Radial Inc., is seeking an Operations Manager to lead a dynamic logistics team focused on inbound, pick/pack, and outbound processes across a single value stream. You will drive continuous improvement, ensure safety and quality, and align with client SLA targets while managing staffing and budget.

The role requires Lean/Six Sigma experience, strong data analysis, and exceptional communication to mentor direct reports and collaborate with senior leadership.

Qualifications

• Lean, Six Sigma or similar process-improvement ideologies.
• Min 2 years progressive Operations management experience.
• Execution-focused with flexibility.
• Ability to coach, mentor, and motivate staff.
• Strong data analysis to identify defects and root causes.
• Proficient in Microsoft Excel.

Responsibilities

• Manage inbound, pick/pack, outbound shipments and inventory.
• Develop and implement shift directives and KPIs.
• Lead performance management for direct reports.
• Ensure safety, quality, and efficiency across operations.
• Budget management for value stream.
• Coordinate with on-site seasonal staffing and vendors.

Skills

LEAN

Six Sigma

Process improvement

Data analysis

Communication

Excel

Education

Bachelor’s degree preferred

HS Diploma or GED required

Tools

Microsoft Office

Job description

At Paxon, our people are at the heart of everything we do. As part of Bnode, we offer the opportunity to build your career in a growing international organization while staying connected to the people, teams, and communities that make each local business unique.

Together we do more. We are committed to nurturing a compassionate, respectful and encouraging environment to build an inclusive culture for one another. Join our team, advance your career, and be you – because you belong here.

We currently have an exciting opening for a Operations Manager.

Paxon is a global logistics network backed by local solutions. We offer DTC and B2B fulfillment, onsite fulfillment, omnichannel connection, returns and reverse logistics, transportation management, and commerce solutions – delivered as one operational backbone. Click here to learn more about Paxon.

Role Summary

The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited to, managing inbound, and, pick/ pack operations, and outbound shipments, and maintaining inventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes.

Responsibilities

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality. Interact with clients on operational topics.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
• Promote and develop a culture of continuous improvement within the value stream.
• Deliver productivity and improvements in line with KPIs.
• Ownership of lean process improvement and CI initiatives.
• Organizes and manages all resources required to improve safety, improve quality, increase customer service and lower cost.
• Ensure all training and skills development programs, along with all SOPs within the value stream are up to date and maintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs.
• Budget management for value stream.

Qualifications

• Bachelor’s degree preferred / HS Degree or GED required.
• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience in creating productivity improvement through continuous improvement efforts.
• Execution focused. Ability to be flexible.
• Awareness of internal customer requirements.
• Analyze data to identify defects and root cause analysis.
• Identify process opportunities to create growth.
• Performance oriented.
• Strong verbal and written communication skills.
• Ability to establish and or enhance quality control procedures.
• Must demonstrate capacity to learn ALL operational functions.
• Ability to coach, mentor, and motivate direct reports.
• Ability to influence and collaborate with peers and upper management.
• Must be proficient with Microsoft Office with a strong emphasis in Excel.
• Must have intermediate math skills. Must be able to lift 50lbs. Must be able to push or pull carts of up to 100 lbs.

Travel

• This position is not remote.
• No travel is required

Shift

Shift flexibility required though end of year - Day shift role M-F

Benefits

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!

Paxon is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Paxon is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail]. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.