Operations Manager

Vivid Life Home Care; Los Angeles (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Vivid Life Home Care in Los Angeles is seeking an Operations Manager to oversee day-to-day operations and ensure high-quality in-home care services. Based in Los Angeles with hybrid on-site and remote work, you will coordinate caregiver schedules, manage client service plans, monitor service quality, and ensure regulatory compliance.

You will collaborate with leadership to improve processes, support onboarding and training logistics, oversee operational reporting, and address client and

Qualifications

• Experience in operations management, preferably in home care, healthcare, or social services.
• Strong scheduling, resource coordination, and workflow optimization skills.
• Knowledge of HR practices related to staffing, onboarding, and caregiver support.
• Ability to manage client relationships with empathy and professionalism.
• Proficiency with office software and remote/hybrid collaboration tools.
• Excellent organizational, analytical, and problem-solving abilities.
• Clear written and verbal communication across diverse teams.
• Interest in senior care and end-of-life support is a plus.

Responsibilities

• Coordinate caregiver schedules and client service plans.
• Monitor service quality and regulatory compliance.
• Collaborate with leadership to improve processes and onboarding logistics.
• Oversee operational reporting and address client/caregiver concerns.
• Support cooperative governance and strategic planning.
• Foster a culture of respect, inclusion, and continuous improvement.

Skills

Scheduling

Client relations

HR basics

Compliance

Data reporting

Communication

Caregiver onboarding

Strategic planning

Team collaboration

Education

Bachelor's degree in business, healthcare administration, social work, or related field

Job description

Company Description

Vivid Life Home Care is a caregiver-owned cooperative that is redefining home care in Los Angeles County through compassion, expertise, and strong community values. The organization provides high-quality in-home care for seniors, with specialized services in Alzheimer’s and dementia care, end-of-life support, and personalized daily assistance. Caregivers receive professional training through partnerships with UCLA Health and Alzheimer’s Los Angeles, ensuring skilled, reliable, and empathetic care. Vivid Life Home Care believes exceptional care starts with people who feel valued and supported, so clients, caregivers, and families can live to their full potential. Vivid Life is a dba of Courage LLC.

Role Description

The Operations Manager is responsible for overseeing day-to-day operational activities to ensure high-quality home care services and smooth business operations. This full-time, hybrid role is based in Los Angeles, CA, with a mix of on-site work and some work-from-home flexibility. Daily responsibilities include coordinating caregiver schedules, managing client service plans, monitoring service quality, and ensuring compliance with relevant regulations and company policies. The Operations Manager will collaborate with leadership to improve processes, support caregiver onboarding and training logistics, manage operational reporting, and address client and caregiver concerns in a timely, professional manner. The role also involves supporting cooperative governance, contributing to strategic planning, and fostering a culture of respect, inclusion, and continuous improvement.

Qualifications

• Experience in operations management, preferably in home care, healthcare, or social services.
• Strong skills in scheduling, resource coordination, and workflow optimization.
• Knowledge of basic HR practices related to staffing, onboarding, and caregiver support.
• Ability to manage client relationships, handle sensitive situations, and resolve issues with empathy and professionalism.
• Proficiency with office software, databases, and communication tools used for remote and hybrid work.
• Strong organizational, analytical, and problem-solving skills, with attention to detail.
• Clear written and verbal communication skills, including the ability to collaborate with diverse teams and communities.
• Understanding of or interest in senior care, Alzheimer’s and dementia care, or end-of-life support (direct care experience is a plus but not required).
• Bachelor’s degree in business, healthcare administration, social work, or a related field, or equivalent relevant experience.

Demonstrated commitment to equity, inclusion, and collaborative decision-making; cooperative or worker-owned business experience is a plus.