Operations Manager

Wagner Logistics; Liberty (MO); On-site; USD 85,000 - 115,000; Full time

Job summary

Wagner Logistics in Liberty, MO is seeking an Operations Manager to coordinate and supervise all warehouses’ activities under the Warehouse & Transportation Manager, overseeing receiving, warehousing, shipping, and transporting to meet service and cost objectives.

You’ll lead inbound/outbound scheduling with carriers, supervise unloading, ensure accuracy of paperwork, manage safety, inventory, labor, and records, and collaborate with customers and vendors to maintain high performance.

Qualifications

• Education: Partial college required; bachelor’s degree in supply chain/Logistics or Business Administration preferred.
• Experience: Five or more years of warehouse supervisory experience in a similar environment.
• Knowledge/Skills: Managing daily warehouse operations, staffing, safety, inventory controls, and regulatory compliance.

Responsibilities

• Coordinate inbound and outbound scheduling with third‑party carriers and supervise unloading, staging, and picking.
• Maintain understanding of customer requirements and communicate standards to personnel.
• Ensure safe operation of material handling and transportation equipment and coordinate maintenance.
• Establish work schedules for warehouse personnel and ensure timely, safe completion of tasks.
• Maintain product locator system and optimize space utilization; conduct physical inventories.
• Ensure compliance with security, safety policies, and regulatory requirements in operations.
• Direct labor management, including supervision, coaching, performance management, and staffing.
• Oversee records and reporting, ensuring documentation meets customer specifications.
• Conduct shift meetings and act as liaison between employees and management; collaborate with customers, vendors, and departments.

Skills

Relationship Management

Warehouse Mgmt System

Team Management

Education

Partial college + bachelor's preferred in supply chain/logistics or business administration

Tools

Warehouse management systems

Job description

Summary - The Operations Manager is responsible for coordinating and supervising all warehouses’ activities as directed by the Warehouse & Transportation Manager. The Operations Manager is responsible for supervising the receiving, warehousing, shipping, and transporting of product in a manner consistent with company service and cost control objectives, and for achieving prescribed company objectives in customer service, safety, quality assurance, inventory control, productivity, and security.

What You’ll Be Doing:

Shipping/Receiving

Coordinate inbound and outbound scheduling with third‑party carriers. Supervise and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments, while maintaining a high level of productivity. Ensure proper wave allocations, shipment, and transportation to LCAAP facilities and within customer SLA requirements. Oversee the verification of inbound/outbound paperwork with drivers, ensuring that all shipments are accurately counted and inspected for damage.

Customer Service

Maintain a complete understanding of all customers' specific requirements and communicate standards to all personnel. Maintain a working knowledge of company and customer warehouse management and yard management systems. Maintain appropriate contact with customers and respond in a timely manner to customer requests or concerns.

Equipment

Ensure the efficient and safe operation of all material handling equipment and transportation equipment. Place unsafe equipment out of service and arrange for the necessary repairs. Coordinate preventative maintenance scheduling with corporate equipment maintenance and approved maintenance vendors.

Scheduling

Establish work schedules for assigned warehouse personnel. Ensure work is assigned effectively and completed safely and in a timely fashion.

Storage, Inventory

Maintain the product locator system. Ensure the optimal utilization of space through warehouse consolidation. Rotate product as required by each account. Assure the integrity of the inventory and assist in conducting physical inventories.

Safety, Sanitation, Security

Ensure strict compliance with the security policies and procedures necessary to protect the well‑being of employees, visitors, merchandise, equipment, and property. Maintain a clean, neat, and orderly work area. Promote safe working habits and enforce company safety rules and policies. Conduct periodic safety meetings and safety contacts. Conduct accident investigations. Conduct operations in compliance with local, state, and federal regulations and laws governing business operations.

Labor Management

Direct warehouse operations to achieve prescribed productivity objectives. Apply sound communication and motivational techniques in supervising, counseling, and disciplining subordinates. Enforce the company rules of conduct. Participate in the performance appraisal process and evaluate personnel for training needs, wage increases, and promotions. Participate in the hiring and selection of hourly and supervisory personnel.

Records

Oversee completion of required records and reports in a timely and accurate fashion. Retain records and reports as required by the customers’ specifications.

Communications

Conduct shift meetings and keep warehouse and office personnel informed of information they need to know. Act as liaison between employees and top management. Interact with the operations management and customer service team, customers, vendors, and corporate departments as necessary.

What You’ll Need

A. Education Level: Partial college required; bachelor’s degree in supply chain/Logistics or Business Administration preferred.

B. Experience: Five or more years of warehouse supervisory experience in a similar work environment.

C. Knowledge/Experience/Skills:

• Experience managing daily warehouse, distribution, or third‑party logistics operations.
• Experience leading supervisors and hourly employees, including staffing, coaching, performance management, and employee development.
• Experience maintaining workplace safety, quality standards, inventory controls, security procedures, and regulatory compliance.
• Experience managing labor costs, operating budgets, productivity goals, service levels, and profit‑and‑loss performance.
• Experience managing customer relationships and using warehouse management systems to monitor inventory, productivity, and operational performance.

Physical Demands and Work Environment

• Works primarily in a warehouse and distribution environment, with some duties performed in an office setting.
• Frequently stands and walks for extended periods throughout the facility.
• Occasionally bends, reaches, stoops, climbs, and lifts or moves items weighing up to 50 pounds.
• Uses computers, warehouse systems, and other work‑related tools and equipment.
• Visually inspects warehouse activities, inventory, equipment, and documentation.
• Must be able to hear alarms, equipment, and verbal communications in an active warehouse environment.
• May work near moving equipment, warehouse traffic, and machinery.
• May be exposed to dust, varying temperatures, and moderate‑to‑high noise levels.
• Wears required personal protective equipment and follows all established safety procedures.
• Regularly interacts with employees, supervisors, customers, vendors, drivers, and corporate departments.
• May work extended or non‑traditional hours, including early mornings, evenings, weekends, and holidays, based on operational needs.
• May occasionally travel for meetings, training, or other business needs.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Wagner is proud to be an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sexual orientation, gender identity, national origin, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification.They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer/Disability/Protected Veterans

Qualifications

Skills

Required

Intermediate

Relationship Management Intermediate

Warehouse Mgmt System Intermediate

Team Management Intermediate

Experience

Required

3 years: Customer Service and Warehouse Systems - Experience managing customer requirements, resolving operational concerns, preparing reports, and using warehouse management systems.

3 years: Safety and Regulatory Compliance - Experience enforcing safety procedures, conducting safety meetings or incident investigations, and maintaining compliance with applicable regulations.

3 years: Team Leadership and Performance Management - Experience scheduling labor, assigning work, coaching employees, addressing performance issues, and supporting hiring and development.

3 years: Shipping, Receiving, and Inventory Control - Experience overseeing inbound and outbound operations, product storage, order staging, inventory accuracy, and physical inventories.

3 years: Warehouse Operations Supervision - Minimum of three years supervising employees in a warehouse, distribution, or logistics environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.