Operations Manager

ThompsonGas; Laytonville (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

ThompsonGas is seeking an Operations Manager to oversee day-to-day operations at their branch in Laytonville, California. The role involves managing product distribution, customer service, and vehicle maintenance while ensuring compliance with safety regulations.

The ideal candidate will have field experience in propane retail, a valid CDL, and strong leadership and communication skills. The position requires flexibility for evening hours and outdoor work in various weather conditions.

Qualifications

• Past field work in the propane and distillate retail business desired.
• Gas piping experience is highly preferred.
• Must have valid Hazardous Materials, Airbrakes and Tanker endorsements.

Responsibilities

• Oversee daily service-related scheduling and customer care.
• Coordinate preventative maintenance of vehicles and repairs.
• Design service processes including preparing work orders and dispatch activities.

Skills

Customer service focus

Leadership through coaching

Interpersonal communication skills

Comfortable with technology

Education

Valid Class A or B CDL

CTEP certification

Tools

Back-office systems

Job description

ThompsonGas is the nation’s fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you’re doing it – then ThompsonGas is for you!

Operations Manager’s primary responsibility is to plan and supervise the day-to-day operations of their branch location. This includes, but not limited to, managing the product distribution, storage, sales and service activities while enhancing profitable customer relationships.

• Oversee and manage the daily service-related scheduling, customer care, and invoicing.
• Project workforce and material needs to ensure seasonal demand, coverage and service.
• Assist in maintaining the vehicle fleet by coordinating the preventative maintenance of vehicles, repairs, and licensing.
• Assist with the day-to-day operations of distribution, and storage activities.
• Design and execute service processes including, but not limited to, preparing work orders, requisition of parts and instruments, repairs and service work, dispatch activities.
• Assist in maintaining fuel distribution and service-related inventory quality compliance and control.
• Ensures all safety meetings are completed in a timely manner.
• Reviews and manages vehicle, employee and DOT compliance to prevent out of compliance issues.
• Completing performance reviews for branch employees if applicable.
• Approving weekly time cards for hourly employees at the branch if applicable.
• Position may require working evening hours and weekends as needed.
• Must be able to lift up to 75 lbs.
• Frequent bending, pulling, tugging and lifting.
• Comfortable periodically working in cramped areas.
• Willingness to work outdoors in all weather and driving conditions.
• Other duties as assigned.

Education and Experience

• Past field work in the propane and distillate retail business desired.
• CTEP certified a plus.
• Gas piping experience is highly preferred.
• Must possess a valid Class A or B CDL or willing to obtain.
• Must have valid Hazardous Materials, Airbrakes and Tanker endorsements or willing to obtain.
• Must have a working knowledge of DOT safety requirements.
• Exceptional written and interpersonal communication skills.
• Comfortable with technology for daily use of various back-office systems that support the business.
• Ability to provide leadership through coaching and mentoring with a focus on customer service.

ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.